SEES is looking for a Patient Services Representative to join our Knoxville team!
SEES Group operates multi-specialty medical practices and ambulatory surgery centers across the Southeastern United States and US Territories. Working with community-based Optometrists and Physicians, we provide patients with the highest quality medical and surgical eye care they need close to home. Our organization’s shared values include integrity, respect, service, compassion, and excellence!
SEES Group recognizes that our employees are our most important asset. Because of this, we strive continuously to encourage our staff to live their healthiest life by providing benefits, perks, resources, and programs to assist with managing both their physical and mental health. We offer access to an employee assistance program for those who may need mental health, legal, or financial assistance. Also, we are currently offering a quarterly “Stress Free Day” to full time staff members where employees can take a paid day off to focus on their own wellness and mental health.
Aside from those fantastic benefits, we also offer medical, dental, and vision insurance; 7 paid holidays; employer paid life Insurance; a robust paid-time allotment; voluntary products such as short and long term disability coverage; and a 401k retirement plan with a generous employer match. We offer certification programs to clinical staff to assist in professional development. Lastly, we offer employee service awards to our tenured staff members to recognize our appreciation for their continued service to our organization.
POSITION SUMMARY
The Certified Ophthalmic Assistant is responsible for working up the patient, assisting the doctor, and performing diagnostic testing.
ESSENTIAL FUNCTIONS include the following:
Works up patients, to including but not limited to, initial chief complaint, history and pretesting and diagnostic testing
Assists physicians with procedures
Assists physicians with documentation in the EMR and paper charts.
Perform all the duties in the job description of an Ophthalmic Scribe as needed
Maintains exam rooms including stocking and cleaning
Checks and stocks travel bags and equipment for satellites
Assists with maintaining and ordering medical supplies and equipment calibration and maintenance
Travels to satellite locations as needed
Provides on-going training of Patient Care Assistants
Maintains knowledge of and follows policies, procedures, Code of Conduct, and all Federal and state rules and regulations related to the position.
Sterilization of equipment.
Completes all required compliance training.
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
KNOWLEDGE, SKILLS, & ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge of anatomy of the eye, ocular conditions and ocular imaging equipment
Ability to do a basic slit lamp exam, refract the patient and use the following equipment: auto-refractor, tonometry, visual fields, OCT, pachymetry, corneal topography, Optical Biometry (including IOL Master and/or Lenstar), B-scan and A-Scan
OR
Ability to: measure visual acuity in children and adults, assess pupillary function, assess extraocular muscle status, refract the patient and perform a basic slit lamp exam
Able to use the following equipment: auto-refractor, tonometry, manual and automated lensometer, automated and manual visual fields, OCT, pachymeter, corneal topography, Fundus camera, B-Scan ultrasonography and biometric instruments including IOLMaster, A-Scan ultrasonography.
Ability to hold patients in position during procedures
Ability to assist in procedure room including knowledge of instrument used
Good problem solving and decision-making skills
Good interpersonal and customer service skills
Good dexterity
Good computer skills including use of standard office programs
Ability to work well under pressure and accept additional assignments willingly
Ability to maintain positive attitude and talk confidently about patient results
Ability to work flexible hours as needed to accommodate workload
Ability to perform tasks in a timely manner
Ability to speak, read, and write in English
Ability to pleasantly and effectively communicate both orally and in writing
Ability to operate standard office equipment
Ability to concentrate, think, and learn
Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.
EDUCATION AND/OR EXPERIENCE
High School diploma or equivalent is required; a minimum of one (1) year ophthalmic clinical experience is required; Certified Ophthalmic Assistant (COA) required; experience with electronic health records is preferred.