Company DescriptionSeed Staffing is working with a hot client in Downtown Northville supporting a social media program. Job DescriptionJob DescriptionResponsible for social media customer service on Twitter and Facebook pages as well as other social platforms. To be successful you must have a passion for customer service and written communications. In addition to these duties, the Team Lead will be responsible for quality control of responses, team training and development, analytics/reporting and timesheet approval.Responsibilities:Effectively and accurately engage with customer service inquiries via social mediaParticipate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard requiredProvide exceptional service to all internal and external customersAdhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approachUtilize correct tools to efficiently manage a number of often concurrent activitiesProvide thought leadership and insights to improving the process of reaching customersAbility to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfactionQualificationsRequired Skills/Experience 3 years’ experience in retail or sales related professionHigh-level knowledge with social platformsComputer navigation and typing proficiencyStrong reading comprehension and written communication skillsAutomotive industry experience preferred Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirementsPosition related experience 1 year’s experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional levelRequired Education/Training/Certifications/LicensesRequires a Bachelor’s DegreeAdditional InformationThis is a contract position with an open ended contract. Benefits include, Medical, Dental, 401K, PTO, Paid Holidays.All candidates will successfully complete the required Drug Testing and Background Checks prior to the supplier confirming the acceptance of the assignment.