Job Responsibilities:

• Host Based Security System (HBSS)
• Implement software patches and security fixes when it cannot be done using enterprise MECM
• Conduct troubleshooting and repairs over the phone, Teams, remotely utilizing Dameware, and desk-side.
• Deliver quality timely customer service while also meeting contract threshold metrics for phone and ticket resolutions.
• Periodically review processes, procedures, and client configurations for completeness, effectiveness and compliance with information assurance polices and DISA STIGs
• Analyze ACAS vulnerability scan reports, deploy software upgrades and patches to mitigate identified vulnerabilities.
• Use expertise with tools such as PowerShell and Windows Scripting to repackage software applications, operating systems, and patches for deployment to workstations.
• Skills:
• Strong knowledge of Windows Desktop Operating Systems (Windows 10/11)
• Working knowledge of Microsoft Active Directory
• Working knowledge of Microsoft Office Products, (O365/2016), Teams, Outlook and Excel.
• Ability to resolve issues quickly and efficiently to comply with metric requirements.
• Proficient with computer, network, and server hardware
• Strong customer service skills
• Strong written and verbal communication skills
• Ability to work in a team environment

o General Knowledge of the following systems and tools: HBSS, ACAS, and ARAD

o Knowledge of PowerShell and the ability to write custom scripts.

o Knowledge of PowerShell and the ability to write custom scripts.

o Understanding of help desk ticketing tools (e.g., Remedy, Service Now, etc.).

o Keen attention to detail.

• Education / Certifications
• Secret level DoD security clearance required
• Security certification
• Associate degree plus 1 year experience (degree may be substituted for additional 2 years of experience)

Job Types: Full-time, Contract

Pay: $80,000.00 - $83,763.34 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Hanscom Afb, MA 01731: Relocate before starting work (Required)

Work Location: Hybrid remote in Hanscom Afb, MA 01731