8 call center representative Jobs in fayetteville, nc
Genesis Call Center is Hiring a Call Center Representative Near Fayetteville, NC
Service Type: Customer Service, Technical Support, &/or Sales
Work Commitment: 15-hours per week or more
Schedule Availability: Flexible
Schedule Structure: Rep controls own schedule
Location: Fully remote
Training Availability: 1-4 Weeks
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Probe to identify the need of the customer based on service or product situation
- Process orders, returns, and exchanges
- Assist with billing questions, process payments, and adjust service plans
- Dispatch a service provider to assist the customer when applicable
- Provide status updates on products and services to customers
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up-sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Ability to remain resilient, project patience and empathy, and provide excellent Client service when dealing with stressful situations
- Self-disciplined to manage own schedule and adhere to it
- Ability to utilize multiple computer programs at the same time
- Exhibit professional, courteous, and friendly behavior
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Authorized to work in the United States
- US resident (any state except CA, CT, MA, MD, NY, OR, WA, or WI)
- At least 18 years old
- High school degree
- Meet remote workstation requirements below
- Speed: Intel i-class (i5 or higher)
- Hard Drive: 60 GB usable memory or higher
- RAM: 4 GB or higher
- Operating System: Windows 10
Phone Service Requirement Options:
- Landline
- VoIP Phone Line | Digital Phone Service
- Call Center Dialpad with Headset provided to applicant
- Download Speed: 10 mbps or higher
- Upload Speed: 3 mbps or higher
Additional Information:
- This is not a telemarketing position. All communications routed from the client directly to workstation
- Paid Training
- Paid Time Off
- Telecommute
- Flexible Schedule
- Wellness Resources
- Employment Security
- Training & Development
- Advancement Opportunities
- Safe Workplace Environment
- Health Care Plan (Telehealth, Dental & Vision)
Job Summary
Full Time
$35k-44k (estimate)
05/23/2024
09/30/2024
genesiscustomercare.com
Fayetteville, NC
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The job skills required for Call Center Representative include Customer Service, Call Center, Products and Services, Problem Solving, Commitment, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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