As a family-owned business that spans five decades and three generations since 1964, we value relationships, supporting each other’s unique differences. We understand the importance of personal belonging which is why you’ll hear our employees talk about being part of the SNB family. Now, more than ever, as we’ve expanded our roots into new markets, it’s the prime time to join our growing team. As a community bank, we offer comprehensive financial solutions for personal, business, and private banking, treasury management, wealth management and mortgage needs in Nebraska, Iowa, and Texas. We have 10 convenient full-service branch locations in the Omaha and Council Bluffs as well as full-service branches in the Jordan Creek area of West Des Moines and in two Dallas locations: Uptown and Tollway. Learn more about our story at www.SNBconnect.com/About-Us or visit us on LinkedIn and Facebook.

JOB SUMMARY

This position is responsible for researching and responding to external and internal customer requests for service or products via phone, email or through other media. In addition, this role researches and prepares routine and special financial statements, and reports using MS Excel or other tools for management.

ESSENTIAL FUNCTIONS

Quality Control Review and Resolution (40%)

• Ensures all new deposit accounts are setup correctly on a daily basis.
• Inspects additional new account paperwork to make sure everything is accurate, complete and compliant.
• Verifies all processes were handled properly with old/new deposit accounts including re-establishing overdraft protection.
• Confirms receipt of and archives all information related to CIP documentation.
• Reviews Risk Ratings for reasonableness.
• Reviews closed business DDAs/exception reports to ensure that analysis accounts are appropriately established.
• Examines CD closing transaction daily to ensure they are closed properly
• Reviews closed account coding and reporting.

Reporting (15%)

• Generates Business Analytics/Viewpoint reports as needed for Retail or Deposit Operations
• Provides Monthly and Quarterly reporting.
• Performs other reporting as needed.

Ensures efficient delivery of services and/or products (10%)

• Processes domestic and foreign outgoing wires for external customers.
• Assists external customers with Online Banking, Mobile Banking, Uchoose and other questions.
• Assists internal customers with deposit related questions

HSA/IRA Quality Control Review and Resolution (10%)

• Serves as subject matter expert for all IRA related inquiries.
• Reviews HSA and IRA Documents and transactions for accuracy and completeness.
• Ensures RMD notifications and disclosures are delivered and completed in a timely manner.

BPM and Deposit Help Desk Support (10%)

• Serves as secondary administrator and subject matter expert to systems.
• Backups and Assist with Deposit Help Desk Duties.

Back up to Debit/Credit Card Processing and Fraud Specialist (10%)

• Account setup and maintenance
• Balance credit card GL’s.
• Debit/Credit Card customer phone support.
• Work with processor on complex debit and credit card issues.
• Process Garnishments and Levies

Unclaimed Property (5%)

• Tracks status of inactive and dormant accounts and uncashed bank checks. Determine when to remit to state.
• Uses Sovos software to remit and track unclaimed property.

Performs other duties as required and assigned

KNOWLEDGE, SKILLS AND ABILITIES

• General knowledge and understanding for commonly used concepts, practices, and procedures within the areas of bank operations
• Knowledge and understanding of accounting or bookkeeping principles
• Knowledge and understanding with applicable banking-related laws and regulations
• Skills with Microsoft Office including intermediate skills with Excel, and basic skills Word and PowerPoint
• Excellent customer service and communication skills – written, verbal and interpersonal
• Ability to be detail-oriented with strong organizational skills
• Ability to maintain regular and reliable attendance
• Ability to complete required training by assigned due date

EDUCATION* 

• Minimum of a High School degree required

EXPERIENCE*

• Minimum of 1-3 years in retail banking or banking operations required.
• Prior experience with balancing and new accounts strongly preferred.

*Equivalent education and experience will be considered

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

AFFIRMATIVE ACTION
Security National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.