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We are looking for friendly smiling faces to join our debit card fraud team. To be considered as an applicant please complete the online application form at the Security First Bank web site. For additional information or paper application accommodations please stop by 1919 Hope Ct, STE 100, Rapid City, SD 57701 or call 605-718-8060

Role:

The Debit Card Fraud Specialist is responsible for the investigation of fraudulent, illegal or improper activities by internal or external means, and the prevention and recovery of losses sustained by such activities.

Essential Duties and Responsibilities:

• Conducts investigations of fraudulent activity to ensure minimal loss to the organization.
• Reviews fraud filter alerts and processes alerts; records and escalates issues; monitors unusual debit card activity and notifies appropriate parties of fraudulent activity.
• Processes debit card cancellations and reissue requests; works with third party applications; updates card status in related systems and tracks card orders.
• Provides customer service support to branch personnel, customers, and customer care, assisting with questions and issue resolution.
• Processes various department reports, inboxes and fraud alerts.
• Reviews fraud trends and completes common point of purchase analysis and makes recommendations to management for card reissues.
• Assists management with recommendation of new rules and updates as mitigation to fraud patterns.
• Assists customers and customer care with account status updates for travel and high dollar purchase activity to prevent interruption.
• Reports confirmed fraud updates from internal applications submitted from customer care and branch service staff.
• Performs other job-related duties or special projects as assigned.

Performance Management:

• Ensure the bank has adequate security controls and practices in place at all times.
• Conduct timely investigations of fraudulent activity to ensure minimal loss/inconvenience to the bank and/or customers.
• Educate employees to identify and respond to potential security violation situations.
• Review fraud filter alerts and process alerts; record and escalate issues; monitor unusual debit card activity and notifies appropriate parties of fraudulent activity.

Knowledge, Skills, and Abilities:

Education and/or Experience.

• High school diploma or General Education Degree (GED) equivalent required.
• 2-3 years call center, customer service or branch operations experience.
• Fraud or Risk management in banking or financial industry experience preferred.

Interpersonal Skills.

• Solid technology and internet searching skills including proficiency with Microsoft Office Suite programs and the ability to navigate financial software applications.
• Ability to learn the financial service industry.
• Ability to work flexible hours; demonstrated good attendance and punctuality.
• Excellent communication and customer service skills.
• Maintain a high level of accuracy and confidentiality at all times.
• Excellent organizational and data entry skills, with the ability to multi-task, maintain accuracy, and met deadlines in a fast paced, high-volume environment.
• Demonstrated ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
• Outstanding listening and communications skills, both written and verbal.
• Customer service orientation with effective problem-solving abilities and strong analytical skills.

Certificates, Licenses, Registrations: None.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job the employee would occasionally be required to carry loads up to and including 24lbs. It is frequently necessary to bend, squat, reach above the shoulder level, crouch, kneel, balance and push/pull equipment. Firm grasping/fine manipulation with the right/left hand is necessary. In an 8-hour day, the employee can expect to sit about 6 hours.

Work Environment:

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.