POSITION SUMMARY: Under the direction of the Lead Teller, the Teller is responsible for handling routine customer inquiries and transactions and maintaining favorable customer and employee relations. All Tellers are responsible for following Bank procedure with respect to all teller transactions. The Tellers also assist with cross-sales of products and services to customers and completing other miscellaneous duties as assigned.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Verify accuracy of image captured by scanner when processing all transactions. Make corrections as necessary.
• Receive checking and savings deposits: verify cash and endorsements, verify proper identification for cash back, and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements completing Hold Notices when necessary.
• Process savings withdrawals and close accounts at customer request.
• Cash checks: verify endorsements and proper identification and ensure validity of checks presented.
• Process change orders, night deposit and mail transactions according to the Bank’s procedure.
• Accept and apply Safe Deposit Box payments ensuring they are posted to specific customer’s safe deposit box #.
• Accept loan payments: verify payment amount, ensure proper coding, and issue receipts.
• Assist with processing courier bag(s) according to branch procedure.
• Wrap and bag coins. Count and verify currency to sell. Balance or assist in balancing the ATM, vault, coin machine, cash recyclers and dispensers according to branch procedure. Replenish currency and coin as needed.
• Assist with care and maintenance of all teller security equipment.
• Place orders for checks and deposit slips as requested by customers verifying that all customer information is up to date in Xperience and on new order.
• Cross-sell bank products and services referring customers to the proper department for issues that cannot be resolved at the teller line.
• Issue money orders and cashier’s checks, redeem U.S. Savings Bonds, process cash advances and sell Visa Prepaid Cards.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Balance drawer daily, including frequent trial balancing for accuracy.
• Balance or assist with balancing vault, recyclers, dispenser, and coin machine daily or as assigned.
• Maintain appropriate currency logs and complete Currency Transaction Reports when appropriate.
• Answer customer inquiries (in-person and phone) regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
• Provide customers information regarding their deposit services. Explain product features and associated fees and costs.
• Order and ship currency for branch as needed according to branch procedure, ensuring that vault cash limits are not exceeded. Verify money received from shipment and other tellers and transfer currency and coin to/from the vault.
• Assist Lead Teller with retention of documentation for audit and internal control purposes.

ROLE QUALIFICATIONS:

Education

• High School Diploma or equivalent.

Experience

• Previous cash handling or sales experience preferred.
• Previous customer service experience preferred.

Other Skills and Abilities

• Excellent customer service skills and the ability to work effectively and non-defensively with customers and staff members in order to provide superior customer service.
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
• Excellent listening, verbal communication and phone etiquette skills.
• Must be customer service driven with a high level of interpersonal skills to handle sensitive and confidential situations.
• Knowledge of bank products and services.
• Knowledge of various federal regulations including Bank Secrecy Act, Right to Financial Privacy Act and Regulation E.
• Possess the ability and strong desire to develop the team within the Bank.
• Proficient computer skills including experience with Windows based applications (ability to navigate within multiple screens).
• Ability to operate a variety of office equipment, including a multi-line phone system, PCs, printers and scanners.