Hi ,
Greetings from Securekloud !!!
We do have opening for our client,
Role : Field Service Engineer / Application Production Support
Location : Renton, Washington (3 days per week in office)
Duration : Long-Term Contract

Summary of Functions:

This position will support IT infrastructure both local and remote involving a mix of Server Support, Network Support, Hardware support, and Application Support for Genoa s national footprint. Managing and maintaining Active Directory and Mail systems, troubleshooting routing issues as well as acting as liaison to Infrastructure vendors.

The applicant must have strong communication, customer service, troubleshooting, and organizational skills and the ability to complete assigned work with minimal instruction and supervision.

This position will likely require some evening and weekend hours to support off-hour patching, upgrades and maintenance cycles.

Primary Responsibilities:

• Independently perform problem determination and resolution in the production environment.
• May act as infrastructure expert, answering business and outside partner questions and pursuing/following up with answers when they cannot be initially provided.
• Responsible for problem resolution and correction of production/operational problems as assigned (may occasionally require off-hour support).
• Prepare and update system documentation as required.
• Provide onsite support as needed to resolve IT related issues.
• Mentor others in areas of expertise, including current technologies, systems, business practices, and standards.
• Demonstrated ability to work effectively with business clients, IT management and staff.
• Ability to own deliverables from beginning to end with little direct supervision.
• Possess strong non-technical skills including, but not limited to, problem-solving, work prioritization, communication, self-direction, and time management.
• Possess strong interpersonal skills (written/verbal communication, peer relationships, etc.) in interactions such as customer support, requirements gathering, etc.
• Leverage time management, priority setting and problem-solving skills in order to perform assigned tasks, with reasonable levels of self-direction. Work well in both individual and group situations.

KNOWLEDGE AND SKILL REQUIREMENTS:

Required Qualifications:

• Minimum of two years of experience application production support
• Ability to configure PC and Server hardware for deployment in the field
• Remotely troubleshoot and resolve issues in the field.

Preferred Qualifications:

• Experience managing Microsoft Exchange
• Experience managing Microsoft Active Directory
• Experience with M365 administration.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Stands, walks, lifts and carries up to 30 pounds at one time, bends, turns, stoops, kneels, climbs, and uses many physical motions in performing day to day activities: finger dexterity, gripping, eye-hand coordination, visual acuity.

WORKING ENVIRONMENT

Work areas may include driving an automobile (including potentially difficult driving circumstances with regard to weather and traffic). Inside locations, noise generated from telephones, computers/printers, and verbal communication, subject to many interruptions, pressure due to multiple demands, exposure to blood and blood borne pathogens, may be presented with emergency or crisis situations.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.