Who We Are:

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ollaboration, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

What We Are Looking For:

The Senior Manager, Retail Sales, Americas will assist in leading the department that provides inside sales support to assist sales team in achieving and exceeding assigned sales quotas by identifying, engaging and closing new and existing business from retail opportunities throughout assigned territories. This role will oversee the retail sales team, maintaining and growing sales, maintaining an existing customer base and growing through addition of new customers and new product categories to existing customers. This role will need to be based out of Sectigo's office 5 days a week.

What You’ll Be Doing:

• Manage the inside sales representatives team and provide guidance with the day-to-day activities that will help to achieve and exceed assigned sales quotas in their assigned territories.
• Oversee, evaluate, implement, and manage all areas of inside sales, sales administration, procedures, policies, training, and support technologies.
• Meet and exceed sales and revenue goals and key inside sales metrics; Report on sales metrics and suggest improvements.
• Manage and lead team to deliver exceptional customer experience.
• Develop and implement strategies to help Sectigo exceed its sales goals, while delivering against customer satisfaction expectations.
• Suggest and implement improvements in the sales administration process.
• Deliver a best-in-class, captivating, customer experience that builds loyalty and enables consistent sales and profit growth.
• Lead team meetings on success and build and run on-going training – tools, materials, leveraging resources around them including assisting Product teams with their presentations to make them digestible for sales teams.
• Use customer feedback to generate ideas about new features or products.
• Research and discover methods to increase customer engagement.
• Ensure sales, finance and legal policies and procedures are met
• Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales
• Undertake key initiatives to accelerate the sales cycle, improve and streamline process, gain staffing efficiencies and drive sales outcomes, all while enhancing the customer experience.
• Derive and maintain support-staffing models to ensure that the company is meeting and exceeding support and retention goals and ensuring that support can adapt, as the business needs change.
• Execute reviews of all associated processes and performance reports to ensure that the highest quality of inside sales, sales administration and customer service possible is achieved.
• Align with the goals of the company to provide effective and innovative process, enabling the company to successfully scale with the deployment and support of the product.
• Partner on account calls when needed to help bring large deals and assisting in account health monitoring to effectively maintain strong account relationships while also reducing churn and growing new business.
• Review and approve time off requests of retail team
• Additional responsibilities and special projects as assigned.

Requirements:

Education

• Bachelor’s degree or equivalent work experience strongly preferred.

Experience

• Minimum of 5 years of direct work experience in sales and/or tele-sales
• Minimum of 2 years of supervision or management experience

Talents and Desired Qualifications:

• Established industry relationships and experience working with executive level business and marketing leaders within client organizations
• Analytical skills that can translate data from paid, owned, and earned metrics into a performance measurement narrative that scales value for pinners and partners
• Excellent presentation, communication, and collaboration skills

Management Responsibilities:

• Yes