Job Overview:
The Senior Director of Revenue Cycle Operations plays a key role in setting the strategic vision and long-term planning, aligning with organizational goals and best practice performance based on industry standards ensuring profitability.
Responsibilities & Duties

• Responsible for oversight and leadership of the activities and functions for USFTGP Revenue Cycle department including front desk operations, financial clearance, registration, coding, revenue integrity, and accounts receivable follow up.
• Prepares and responsible for operating budgets to meet USFTGP goals and objectives.
• Partners with USFTGP and health system leadership on process improvement, training, technology innovation, analytics, compliance, and vendor management.
• Manage and oversee the development of technology solutions to improve efficiencies and reduce the delays in workflow processes.
• Conducts revenue cycle analysis, trending, support executive level reporting and analysis of department performance including key performance indicators, annual goals, and other operational metrics making continual assessments of operations performance and progress.
• Manages all aspects of change management as it relates to operational processes to drive process, metrics, staffing, and employee relations.
• Ensures policies and procedures are current and enforced, business practices are compliant, and a high level of patient and customer satisfaction is maintained across the organization.
• Serves as a revenue cycle expert and resource to all professional entities across health system and USF Health leaders, including department chairs and administrators, is self-directed, and requires minimal supervision.
• Develop and execute a detailed plan to improve the revenue cycle for professional billing and to continually improve financial clearance accuracy, coding accuracy, reduce days in AR, increase cash collections, reduce bad debt, eliminate write-offs due to revenue process issues and improve patient satisfaction.
• Develop and ensure that all activities of the Professional Revenue Cycle are performed in accordance with state and federal regulations, mandated collection practices, all regulatory agencies, and are HIPAA compliant.
• Exercise creative approaches to problem solving. Deals with conflict and problematic situations in an open and tactful manner.

Education:

• Bachelor's Degree in Business administration, health care administration, or Related Field

Experience:

• Minimum of 10 years progressively responsible management experience working within the professional billing Revenue Cycle department.
• Preference given to individuals with prior experience as Director of Revenue Cycle
• Experience in large, multi-specialty, academic physician practice strongly preferred.
• Experience in a large integrated health system preferred.
• Epic Professional Billing experience strongly preferred.