General Purpose of Job

The Revenue Protection Coordinator I is responsible for assisting in the safeguarding and swift recovery of company revenue by conducting investigationsinto reports of illegal property and power theft and disconnecting service. The Revenue Protection Coordinator I will also assist in collaborating with law enforcement, other utility agencies and internal departments to ensure effective case management and  preparing cases for criminal prosecution. Additional responsibilities include analyzing and troubleshooting Automated Metering Infrastructure (AMI) data for problems and assisting with the development and delivery of power theft training programs to front-line personnel for gathering data used in investigative reports.

Minimum Required Qualifications and Competencies

The following includes the minimum job requirements and essential duties for this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Education

Experience

Education and/or Experience Notes

 Other Requirements

• A valid Florida driver’s license for regular driving privileges of a company vehicle; must have and maintain an acceptable driving record as determined by SECO Energy.

• Ability to operate a variety of office equipment, including a personal computer, printers, copy machines, telephone, and fax machine.

• Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
• Frequent business travel to all areas of service territory required.
• Irregular working hours may be required to meet the demands of the position.
• Normal work hours shall be eight (8) hours between 7:00 am and 5:00 pm, Monday through Friday.
• Position is subject to 24-hour call out and varying work schedules for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
• Successful completion of pre-employment background check, physical and drug screen.

Driving Requirements: Valid Florida Driver’s

Knowledge, Skills, and Abilities

• Ability to analyze AMI data information to troubleshoot problems.
• Ability to gather facts and evidence to support any administrative actions and/or prosecutions.
• Ability to investigate cases of potential fraud/theft based on billing anomalies, cut meter seals/tampering, reports received of potential /theft activity and observations reported by field personnel.
• Ability to prepare documentation of all fraud/theft investigations including, but not limited to, initial customer notification, trips to field to investigate activity at premise, working with local law enforcement to establish probable cause for prosecution, complete billing and customer follow up.
• Ability to work effectively on projects and in a team environment; to maintain highly confidential information; and effectively manage stress and pressure in a frequently changing environment.
• Ability to work in stressful, high-tension situations.
• Computer proficiency with the ability to utilize MS Office products; ability to acquire working knowledge of applicable corporate programs as they relate to the position.
• Effective listening, written and verbal communication skills to prepare reports and business correspondence; prepare and conduct training programs; ability to analyze and interpret job related business periodicals, laws, and regulations.
• Excellent customer service orientation and organizational skills; ability to exercise good judgment, sound reasoning skills and discretion in making independent decisions commensurate with responsibilities.
• Knowledge of the operation of electric distribution facilities (overhead and underground).
• English is the primary business language. Second language in Spanish is desirable.

Verification: The above qualifications and competencies for this position may be verified through a combination of education, experience, interview questions and technical skills exercise(s).

Essential Duties and responsibilities

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by or those an employee encounters to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.

While performing the duties of this job, the employee is frequently required to talk, hear, walk and reach with hands and arms and balance. The employee occasionally is required to sit, stand; use hands to finger, handle, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds and will perform extended repetitive motions. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.This position has general office environment and exposure to field conditions. Operates a variety of office equipment, including personal computer, printers, copy machines, calculator, telephone, and FAX machine. The employee will occasionally be exposed to moving mechanical parts, toxic or caustic chemicals, inclement weather conditions, radiation and risk of electrical shock. Subject to hostile customers, inclement weather, electrical shock, explosions, dog bites, standing or walking for extended periods.

The noise level in the work environment is usually moderate. Local business travel within SECO Energy’s service territory and law enforcement agencies, as needed.