PATIENT ACCOUNT REPRESENTATIVE 1

Salary: $21.86 - $32.63 Per hour, payable bi-weekly. Salary scale for this position is between steps 0 and 19, depending on experience. Full-Time 40 hours a week, union position. Applicants must pass an extensive background check.

About UsCountry Doctor Community Health Centers (CDCHC) is a not-for-profit organization that operates two primary care clinics, an After-Hours Clinic, two School-Based Health Centers, a low barrier Medication-assisted treatment clinic, and a Dental Clinic. Our Carolyn Downs Family Medical Center was founded in 1970 by the Seattle Black Panther Party in Seattle’s Central District. Our Country Doctor Community Clinic was established 1971 by residents of the Capital Hill neighborhood in conjunction with the Seattle Liberation Front. The primary goal of each clinic was to provide low-barrier, high quality healthcare services and promote social justice.

CDCHC is passionate about serving patients of all ethnicities, races, gender identities, language, and backgrounds and employing individuals who are equally committed to this mission. To ensure our organization is best serving these populations, we strive to promote policies that enable us to work effectively in all cross-cultural situations, with patients, with coworkers, and with the community.

Our Mission and Commitment to Social JusticeWe remain committed to health equity and our founding principle of social justice. Every day our actions are guidedby our mission: to improve the health of our community by providing high-quality, caring, culturally appropriateprimary health care that addresses the needs of people, regardless of their ability to pay. At Carolyn Downsand Country Doctor, health care is a right, not a privilege.

What You’ll Be DoingFrom the moment a patient walks through our door or calls us, we want them to feel like part of the Country Doctor family. In-person or over the phone… as our Patient Account Representative, you’ll be the first face or voice our patients experience. That makes your role very important to carrying out our mission. Your stellar communication and customer service skills will help patients truly feel welcome in our clinics.

Your role will help the clinic run smoothly by scheduling appointments, greeting and checking in patients, answering phones, cashier duties, and maintaining accounts and records. Your ability to be flexible and collaborative with patients, doctors, office workers, and others will be super important in this team environment.

You’ll need these qualifications

• You’ve earned your High School diploma or GED equivalent
• You’ve been trained to use practice management system for patient registration
• You have knowledge of automated accounts receivable systems

It would be nice if

• You bring experience with Epic electronic medical records (EMR) software
• You’ve worked in community health before
• You’ve worked for at least two years performing customer service or front desk services and client care coordination in a medical clinic or other health care setting
• You have experience working with culturally diverse populations
• You can read, write, and speak Spanish, to provide interpretation for our patients

Benefits  We provide a robust suite of benefits, including the choice of three medical plans, two dental plans, long-term disability, life, and other insurance programs. You’ll have access to flexible spending accounts, a subsidy up to 80 % of the cost of an ORCA pass, and a generous safe harbor 401K plan with a 3 % base employer contribution plus an additional 2% discretionary match. We’ve got you covered!

This is a union position.