General Summary: The Residence Life Office & Operations Manager provides overall operations management and leadership for the Office of Residence Life (ORL). They also provide administrative and clerical support to the Director of Residence Life, general reception and supervision of office worker staff; handles email and telephone inquiries and provides administrative support to the Dean of Students for Community Life for Student Conduct and the Student Support Team.

Job duties include:

Administrative Support for the Director of Residence Life

Assist the Director of Residence Life (DRL) in the performance of administrative responsibilities, including managing calendars, scheduling meetings, composing correspondence, coordinating travel, meeting and event arrangements, composing meeting agendas, assisting with Residence Life meetings and interfacing with University constituencies and the public.

ORL Operations Management

In partnership with campus departments, manage and support key ORL operational tasks, including coordination and training for check-in/out, coordination of quarterly residence fire drills, communication of residential access permissions and residential facilities reporting and response. Manage professional staff transitions. Participates as member of ORL Administrative Leadership

ORL Office Management

Manage overall office environment to ensure welcoming, positive and responsive engagement with students, parents, guests and the broader University. Primary management of office reception and phones, response to the general ORL email address, records maintenance and ordering and maintaining office and printer supplies. Oversees hiring, training, and supervision of student employees. Creation and maintenance of ORL meeting and on-call calendars and staff directories.

Department Technology & Software Application Oversight

Responsible for managing all department technology and software applications related to the work of Residence Life, including department use of StarRez, Confluence, Banner, EMS, SharePoint, Formstack, Interview Exchange and Argos.
Manage department technology projects and equipment.

ORL Website & Communication:

Manage and maintain ORL website content, including the residential section of the Student Handbook. Create and manage department social media. Compose and send campus-wide department communications.

Student Conduct & Student Support Team Support

Support the Dean of Students for Community Life and the Director of Residence Life in management of the Student Conduct Process and Student Support Team, including StarRez database management, case assignment, task completion tracking, reporting and response to disciplinary clearance requests.

ORL Budget & Finance Support

Assist with resource/budget management for Residence Life by using Argos, Banner and other data management software. Complete University paperwork for financial, accounting and personnel/payroll procedures.

• Bachelor's degree, required. Master's degree in Higher Education Administration or Student Affairs, a plus.
• Two or more years in an office setting. Expereince working in a residence life office enviornment, a plus.
• An understanding of and demonstrated commitment to engaging issues of diversity and inclusion and supporting underrepresented student success at predominantly white institutions.
• Proficient with Microsoft Office suite and familiarity with and/or ability to learn multiple software applications, including StarRez, Confluence, Banner, EMS, SharePoint, Formstack, Interview Exchange and Argos.
• A maturing and contagious Christian faith., knowledge of and the willingness to actively support the Christian mission of the University and accept the lifestyle standards of the Christian community.

Position will remain open until filled. Application priority deadline of October 19, 2023.

Annual pay: $50,000 - $52,000 DOE ($24.04 - $25.00 per hour)

This is a full time position with excellent benefits. SPU pays the employee premium for medical, dental, and vision insurance. SPU makes generous contributions to an employee HSA account and a 7% contribution to a retirement account, for eligible employees, with immediate vesting in the plan. Tuition discount program (50% - 90%) available for the employee and qualified immediate family members.