1 Reservations Agent Job in Aptos, CA
Seascape Beach Resort is Hiring a Reservations Agent Near Aptos, CA
Job Location
Seascape Beach Resort - Aptos, CA
Position Type
Full Time
Education Level
High School
Salary Range
$22.00 - $27.00 Hourly
Travel Percentage
None
Job Shift
Any
Job Category
Hospitality - Hotel
Description
SUMMARY: Process all reservation requests, changes, and cancellations received by phone, email or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for taking, recording, and cancelling reservations for the resort.
- Accommodate and document special requests.
- Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Answers reservation inquiries and gives details about the resort and current promotions.
- Communicate with the Front Desk regarding reservation updates and changes.
- Assists in training of new staff members.
- Assists Front Desk Agents when short staffed.
- Maintain all printed material and supplies. Requisition when needed.
- Adjust errors in reservations and field guest complaints/issues.
- Access the hotel property management system (Maestro) for any needed guest information.
- Be proficient in Navis usage.
- Perform the 7 non-negotiables as taught by Navis for all calls.
- Complete additional duties as assigned by the Reservations Manager.
- Coordinate with other departments to ensure quality guest satisfaction.
- Fully versed in all Seascape guest rooms and facilities including special room attributes.
- Attend and participate in all required meetings.
- Support safe work habits and contribute to a safe working environment at all times.
- Perform other related duties as requested by the supervisor.
EDUCATION AND/OR EXPERIENCE:
- High school graduate or equivalent vocational training certificate.
- Two year's related hotel/resort industry experience and/or training.
- Ability to read, comprehend and provide instructions, both written and verbal.
- Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and Outlook.
- Maestro experience preferred but not required.
- Must provide valid document(s) to work in the US.
Job Summary
Full Time
$46k-60k (estimate)
04/24/2024
05/12/2024
seascaperesort.com
APTOS, CA
100 - 200
1993
Private
MARK HOLCOMB
$10M - $50M
Retail
Related Companies
The following is the career advancement route for Reservations Agent positions, which can be used as a reference in future career path planning. As a Reservations Agent, it can be promoted into senior positions as a Travel Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservations Agent. You can explore the career advancement for a Reservations Agent below and select your interested title to get hiring information.
If you are interested in becoming a Reservations Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservations Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Reservations Agent job description and responsibilities
Also known as travel clerks or reservationists, reservation agents provide booking and reservation services to customers.
02/20/2022: Charlotte, NC
Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins.
01/02/2022: Anchorage, AK
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
01/11/2022: Pierre, SD
Process reservations that require direct communication with the service provider through both email and telephone.
02/23/2022: Amarillo, TX
Most reservation agents of all types are required to maintain some sort of records with all transactions from that day of service.
03/14/2022: Florence, SC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Reservations Agent jobs
Reservation Agents must be very knowledgeable on the services they are selling or promoting.
03/08/2022: Port Arthur, TX
Reservationists often work with multiple reservations at a time and need to be able to multitask.
03/03/2022: Twin Falls, ID
Some travel agents work for vacation destinations and use their experience to help sell travel packages to potential customers.
02/26/2022: Fayetteville, NC
Maintain a positive demeanor while working quickly to create reservations successfully and resolve any issues.
01/24/2022: New Haven, CT
Some agencies prefer reservations agents with firsthand experience visiting a country.
01/10/2022: Pascagoula, MS
Step 3: View the best colleges and universities for Reservations Agent.
