Job Summary

Reporting to the Controller, the Inside Service Sales/Accounts Receivable position works primarily with the Service Department, quoting service repairs, and projectsreceived from service field personnel, account managers, and engineering, while presenting a professional, positive, and helpful attitude at all times interacting with customers and co-workers. This position will also price and process invoices for the above quoted repairs and projects. The position has daily contact with Service Technicians, Service Coordinator, Sales, Engineering Department, Customers, local suppliers, and Manufacturers. Open communication with Controller, Service Manager, office team and Operations. Performing successfully, an individual must be able to perform each essential task satisfactorily. Utilization of organizational skills, problem solving, and independent judgment in processing details is essential. An essential part of the Office Team

Personal Characteristics:

• Ability to work independently and with others.
• Creativity, initiative, and strong problem-solving skills.
• Ability to maintain confidentiality.
• Reasonable tact and strong verbal and written communication skills
• Ability to focus on details, accuracy, prioritize and meet deadlines.
• Ability to work effectively and maintain characteristics in a noisy environment.
• Achieve and maintain regular and on-time attendance.
• Enthusiastic “Team Player.”

Essential Functions:

• Performs a wide variety of office administrative duties.
• Must have HVAC/R industry knowledge.
• Effectively use Microsoft Office, database, presentation, and spreadsheet software application programs in the course of assigned duties
• May receive and process information of a confidential nature; ensures such information is maintained in strict confidentiality.
• Establishes and maintains a variety of records, logs and filing systems pertaining to area(s) of responsibility.
• Prepare service invoices for customers.
• Process paperwork for warranty returns.
• Processing and tracking any manufactures warranty information that may be needed to complete a job including contacting manufacturers, local suppliers, and customers.
• Receives, reviews, and verifies documents, records and forms for accuracy, completeness and conformance to applicable rules, regulations, policies, and procedures. (Within area(s) of responsibility)
• Coordinates assigned office functions and details with other departments, as necessary.
• Operates standard office equipment including computer, calculator, fax machine, copier, printer, and other related equipment.
• Follow and understand oral and written instructions without immediate supervision.
• Ability to perform mathematical calculations accurately.
• Knowledge of proper business letter format, composition, spelling, grammar, and punctuation.
• Any additional duties as assigned by management.

Physical Requirements:

• Hearing and speaking to exchange information.
• Bending, kneeling, or crouching to file material
• Ability to lift up to 30 lbs. with assistance.
• Dexterity of hands and fingers to operate a computer keyboard.
• Sight – for computer data entry.
• Ability and eligibility to drive a motor vehicle.
• Speak and write fluent English.

Education/Experience Requirements:

• Highschool Diploma or GED
• Basic HVAC (Heating, Ventilation, Air Conditioning & Refrigeration) knowledge or Experience
• Customer Service Experience
• Strong Computer Skills and Data Entry

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime

Supplemental pay types:

• Bonus opportunities
• Overtime pay

Ability to Relocate:

• Grand Rapids, MI 49505: Relocate before starting work (Required)

Work Location: In person