Exciting full-time opportunity!

This is an on-site position in Oakton, VA. Candidate must be a US Citizen.

The selected candidate must be flexible and willing to work a scheduled shift in a 24/7/365 operational support environment. This may include off-shifts, nights and weekends. In addition, some substitute rotation may be required at times. These specific roles are for 2nd shift (3pm-1am; 4 10-hour shifts either Wed – Sat or Sun – Wed) and/or 3rd shift (estimated at 10pm – 6am ET; 4 10-hour shifts either Wed – Sat or Sun – Wed).

Key Responsibilities

• Work as part of an operations team using network monitoring platform to monitor for, troubleshoot, and manage fault conditions for several custom managed network clients.
• Experience and knowledge of Cisco and Juniper routers from the Command line
• Must be able to dynamically multitask on complex, diverse issues and work with customers in a fast-paced SLA environment
• Adapt to and drive change, as well as be resourceful and self-directed
• Excellent communication skills and clearly document and communicate their findings internally and externally
• Interact with customers and must be able to communicate at a technical as well as non-technical level with peers, management and customers

Day to Day Responsibilities

• Bachelor’s Degree or equivalent industry or military experience
• CCNA/CCNP or equivalent networking knowledge
• Ability to diagnose complex routing issues (Cisco/Juniper)
• Advanced understanding of OSPF, EIGRP, and BGP
• WAN troubleshooting/problem determination
• ITIL knowledge/experience

Preferred Experience and Attributes

• Advanced Cisco Campus/Data Center LAN troubleshooting/problem determination experience
• Experience with F5 and/or Cisco ACE Load Balancer
• Advanced Juniper Campus/Data Center LAN troubleshooting/problem determination experience
• Advanced knowledge of and experience with Juniper JUNOS/SRX Architecture