PRIMARY OBJECTIVE:

Has responsibility for the completion of day to day activities including but not limited to wire, debit card, ACH, check clearing and credit card operations. The Payments Specialist II will be responsible for creating positive customer experiences, mitigating potential losses to the bank and displaying strong leadership skills while demonstrating Seacoast Core Competencies.

RESPONSIBILITIES:

• Basic knowledge of Federal Regulation E, The Office of Foreign Assets Control (OFAC), and NACHA Operating Rules and Guidelines
• Manage workflow to optimize efficiency in day-to-day activities
• Determine trends and variances in daily processing and identify areas in which positive changes can be made
• Assists teammates in research and completion of tasks
• Actively supports a positive team work environment
• Completes timely execution of tasks
• Researches and corrects issues
• Adheres to regulatory and vendor requirements
• Performs other duties and responsibilities as required or assigned by manager
• Has ownership of self-development
• Supports management in executing Business Continuity Plan
• Displays commitment to Seacoasts 4 Promises
• Adheres to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations and laws, and bank policies and procedures

POSITION REQUIREMENTS:

• Advanced Word and Excel skills
• Strong ability to provide outstanding customer service to branches and other department employees
• Projects a strong professional demeanor in appearance, interpersonal relations, work ethic and attitude
• Proven accuracy and thoroughness
• Ability to work well under pressure, maintaining composure, and meeting deadlines
• Possess strong analytical, research and problem solving skills. Must have excellent communication, organizational, and prioritizing skills
• Able to work independently and proactively
• Ability to meet deadlines and resolve issues
• Assists in leading change in the work environment
• Proactively asks for help/stretch assignments
• Ability to work extended hours as necessary
• Two years of experience in processing and transmitting files or ACH/Wire systems, accounting, banking or other directly related experience
• Two years Customer Service Experience
• High school diploma required

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities. 

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