Onboarding Specialist

Responsibilities

Sea Scape Properties is family owned, boutique property management firm providing exceptional vacation rental and long term property management services. Our company continues to grow, and as a result, we need to ensure the function of onboarding is fully supported within the business. The Onboarding Specialist is a clear communicator with organizational and prioritization skills. They will be responsible for coordinating, executing, and actively managing the onboarding activities for a rotating list of properties, from contract signing through the home going live on Sea Scape and other 3rd party online travel agency websites. This is a project management role overseeing several projects at one time, and candidates should display the ability to multitask and adapt accordingly.

WHAT YOU'LL DO

• Oversee the entire onboarding process of a rotating portfolio of homes, from submission of signed contract through going public on our websites.
• Maintain accurate, up-to-date notes for each step within the onboarding process.
• Be knowledgeable of and able to speak to Sea Scape Properties offerings with homeowners.
• Tasks involved to bring a new home live on our booking sites can range from cleaning and inspecting a home, scheduling cleanings and maintenance work orders, scheduling photography, writing a home description, meeting with vendors and homeowners, and more.
• Being willing/able to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc.)
• Develop and utilize local staff and community relationships to aid in the onboarding process.
• Duties will include traveling to each new home to collect information on the properties as well as conduct all tasks associated with bringing a home live.
• Additional duties as assigned.

THE SKILLS YOU'LL NEED TO SUCCEED

• Communication- specifically strong written communication skills and ability to collaborate with multiple departments, vendors and homeowners via email, Microsoft teams, and over the phone.
• Organization - manage multiple complex tasks and projects with tight deadlines.
• Ability to properly assess problems and provide solutions.
• Ability to work a flexible schedule including weekends and holidays as needed to support the needs of the business.
• A bit of a maintenance and inspectors mind - you will need to be able to troubleshoot issues that come up in your homes and make recommendations to the team.
• Tech-savvy – Able to learn multiple software and processes involved.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Wrightsville Beach, NC 28480: Relocate before starting work (Required)

Work Location: In person