Minimum Requirements:

• Host/Hostess experience preferred
• Must be at least 18 years of age
• TIPS (Training for Intervention Procedures) certified preferred
• Understanding of Forbes 5-Star dining standards preferred
• Familiarization with restaurant POS system preferred
• Proficient in Windows and Microsoft office such as MS Word, Excel, etc.
• Excellent communication skills, both written and verbal
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Engage guests at the door, on the phone and through email
• Remain aware of reservations, short term and long term
• Manage reservations for smooth flow of service
• Respond to reservation request and needs in a timely manner defined by the leadership team
• Responsible for the training of all host team members
• Maintain a high level of knowledge regarding the menu
• Oversee menu modifications, creating special events and large party dining menus.
• Oversee menu ordering and/or printing
• Facilitate holiday reservations including templates, managing reservations and maintaining the accurate flow in the restaurant
• Management of table and floor including the updating of cover counts, tables and timing through our reservations systems
• Ensure guest are aware and confirmed of their reservation by phone
• Follow Forbes Five Star Standards
• Oversees the host staff and scheduling
• Research guests to provide unique personalized touches of familiarity to their dining experience
• Work directly with the Outlet manager for forecasting future reservation trends
• Follow up with guests in the dining room and at the door upon departure
• Promptly escort guests to their assigned table as they enter the dining room
• Learn the names and personally recognize our regular Guests and Members
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy