Role Vision:

As a Server at SEA Crab House Seafood Restaurant, your vision is to provide exceptional service and create memorable dining experiences for our guests. With a warm and friendly demeanor, you will deliver professional and attentive service, showcase our diverse menu offerings, and ensure guest satisfaction. Your role is essential in contributing to the overall success of the restaurant and upholding our commitment to excellence.

Key Responsibilities:

• Guest Service: Provide friendly, attentive, and personalized service to guests, ensuring their needs are met promptly and professionally.

• Menu Knowledge: Demonstrate a deep understanding of the menu offerings, including seafood options, cooking styles, and flavor profiles, to make recommendations and answer guest inquiries.

• Order Taking and Accuracy: Take guest orders accurately, ensuring special requests and dietary restrictions are properly communicated to the kitchen. Coordinate with the kitchen team to ensure timely delivery of food.

• Table Maintenance: Set up and clean tables, ensuring they are properly stocked with utensils, condiments, and other necessary items. Maintain table cleanliness throughout the dining experience.

• Billing and Payment: Process guest bills accurately and efficiently, handle cash and electronic payments, and provide appropriate change or receipts.

• Collaboration: Collaborate closely with the kitchen staff, bartenders, and other restaurant team members to ensure smooth operations and timely service.

Reporting Structure:

The Server reports directly to the General Manager or Restaurant Manager. They work closely with the host/hostess, kitchen staff, and bartenders, receiving guidance and direction from the management team.

Performance Metrics:

• Guest satisfaction and feedback

• Service efficiency and responsiveness

• Order accuracy and timeliness

• Sales and upselling performance

• Ability to handle guest inquiries and resolve issues

• Team collaboration and communication

Collaboration:

Servers collaborate closely with General Manager, host/hostess, kitchen staff, bartenders, and other servers. Effective communication and teamwork are essential to provide seamless and exceptional service to guests.

Work Environment:

The server position at SEA Crab House Seafood Restaurant operates in a fast-paced and dynamic restaurant environment. Servers must adapt to high-volume service, handle multiple tables simultaneously, and remain calm under pressure. The role requires standing for long periods and working evenings, weekends, and holidays based on business needs.

Equipment and Tools:

Servers utilize various tools and equipment, including order pads, POS systems, trays, plates, utensils, and serving equipment. They also utilize restaurant management software for order processing and billing.

Career Pathways:

A successful SEA Crab House server can pursue various career pathways within the hospitality industry. Opportunities for growth may include advancement to positions such as Lead Server, Assistant Manager, or Restaurant Manager. Additionally, there may be opportunities to specialize in areas such as wine and beverage knowledge or event coordination.

Skills and Qualifications:

• Previous experience in a high-volume restaurant or hospitality environment is preferred.

• Strong customer service and interpersonal skills, with the ability to connect with guests and provide personalized experiences.

• Excellent communication skills, including active listening and clear articulation.

• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

• Basic math skills for accurate billing and handling of cash transactions.

• Knowledge of food and beverage offerings, including seafood options, is a plus.

• Ability to remain calm and composed under pressure.

• Demonstrated teamwork and collaboration skills.

Values and Culture:

At SEA Crab House Seafood Restaurant, we value excellence, teamwork, genuine hospitality, and a commitment to exceptional guest experiences. Servers are expected to embody these values, contributing to a positive and vibrant restaurant culture