1 Support Engineer I Job in Perrysburg, OH
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SEA America Inc is Hiring a Support Engineer I Near Perrysburg, OH
Benefits:
- 401(k)
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
S.E.A. America Inc. is a member of the S.E.A. Group, headquartered in South Korea. As a company of experts for wet-chemical surface treatment S.E.A. is engaged in photovoltaic, semiconductor, PCB, and glass industries. S.E.A. builds high-end production machines that can treat various substrates – as they are used in the mass production of solar cells, glass panels, and semiconductor devices – with chemistries for cleaning, etching or electrochemical deposition. With manufacturing locations in South Korea and Malaysia and worldwide Service locations in US, Europe, India, and Southeast Asia we are an expanding global group and are looking for motivated people joining us in a highly future-oriented technology field.
This position has a flexible start date with up to 3 months of initial training at our branches in Korea and/or Malaysia. Travel expenses and accommodations will be paid by company for training period. Applicants must have a valid US passport and the willingness/availability to travel overseas.
The key responsibility of the Support Engineer I position is to support the US Global Customer Service department through a combination of back-office and field work. The Support Engineer I will work in partnership with overseas design teams to facilitate improved customer quote and modification processes in the US. Additionally, the Support Engineer I will learn basic field service functions to provide hands-on assistance for installation and service work.
This is an entry-level position that requires initiative with a strong desire to learn in the areas of design, electrical, and mechanical engineering.
Responsibilities
- Quoting and documenting modifications to company’s products using sound engineering principles and practices.
- Performs engineering assignments with clear and specified objectives including timely development of drawings, bill of materials, instructions, etc. meeting the company and customer design standards.
- Performs analysis of designs to ensure that all internal and external standards are met including calculations, forces and loads.
- Assist in developing and maintaining company design standards to streamline the engineering process for each project.
- Evaluating current designs for cost-cutting and implementing easier or more efficient manufacturing methods.
- Performing calculations to support proper material sizing and selection.
- Assisting with materials pricing, vendor selection, and project estimating as well as customer quoting.
- Creating 2D and 3D models and drawings using Solidworks or CAD software.
- Assist with installation and maintenance of S.E.A. machinery and/or retrofits on-site at our client location.
- Assist with troubleshooting, diagnosis, and repair of our machinery.
- Provide technical support and advice for US GCS teams.
- Acting as interface between overseas design teams and US GCS teams.
- Expediently escalate issues to supporting resources when necessary.
- Work with project management, customer, and field engineers in isolating and solving problems.
- Answer questions and customers in a professional manner.
- Perform administrative and coordination duties in support of the US GCS teams.
- Provide support to various S.E.A. locations (up to 40% travel).
Required Skills
- Excellent attention to detail and high degree of accuracy.
- Ability to design using computer aided, CAD, 3D, preferred Solidworks.
- Ability to perform effectively in a demanding and ever-changing environment.
- Ability to work independently or as part of a team.
- Understand and use of safe work practices. (Must have OSHA 10 General Industry or complete after hire.)
- Time management skills, ability to work to deadlines.
- Clear and effective English verbal and written communication skills.
- Strong customer focus and commitment to customer satisfaction.
- Must be able to read and interpret data, information, and documents.
- Willingness to continue learning and growing in a professional environment.
Education & Experience
- Bachelor’s degree in design, electrical, mechanical or other relevant engineering field.
- Experience or education in PV or Semiconductor ideal.
- Experience or education in plastic fabrication ideal.
- Mechanical aptitude required. Knowledge of robotics, pneumatics, hydraulics, electronics, and relevant software preferred.
- Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheets, and presentation software.
Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Standard work hours – Monday through Friday, 8-10 hours each day. Additional hours as project requires.
- Travel up to 40% of the time, dependent on company needs, and may include international travel for training on S.E.A.’s products and processes.
- While performing the duties of this job, the employee routinely is required to stoop, kneel, crouch, twist, reach, and stretch.
- Ability to lift up to 75 pounds.
- The employee may occasionally lift and/or move up to 60 pounds in weight unaided.
- Work is often conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behaviour and safety.
- Expect to spend more than 50% of the time inside the factory working with S.E.A. equipment.
- Position works under the direction of a manager, and in close alignment with Field Service Site Lead.
- Driver's License and passport required for this position.
Schedule
- Monday to Friday
- 40 hours weekly, as projects require.
Pay
- Annual Salary: $62,000 - $70,000 DOE
- Generous annual bonus program
- Bi-weekly direct deposit via ADP.
Benefits
S.E.A. Group values our employees and strives to provide a competitive benefits package, including:
- 100% employer paid health insurance for employee, spouse, and dependents.
- 100% employer paid dental and vision insurance for employee, spouse, and dependents.
- 100% employer paid basic life, short-term and long-term disability insurances for employee.
- 401(k) program with 8% employer contribution.
- 15 vacation days annually.
- 10 health & wellness days annually.
- 12 holidays annually, all Federal holidays plus Black Friday.
Ability to commute/relocate to one of these locations (Required):
- Alpharetta, GA 30004
- Perrysburg, OH 43551
- Decatur, AL 35601
Job Summary
JOB TYPE
Full Time
SALARY
$76k-96k (estimate)
POST DATE
05/09/2024
EXPIRATION DATE
07/07/2024
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The job skills required for Support Engineer I include Troubleshooting, Technical Support, Customer Service, Written Communication, Presentation, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Engineer I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Engineer I. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Support Engineer I positions, which can be used as a reference in future career path planning. As a Support Engineer I, it can be promoted into senior positions as a Specifications Writer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Engineer I. You can explore the career advancement for a Support Engineer I below and select your interested title to get hiring information.
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