** This is an onsite and hybrid position - located in Bonita Springs, FL 34134. Training will be onsite and virtual. Starting salary is $50,000 per year. ScriptSourcing offers an attractive monthly bonus program in which most member advocates will earn an additional $10,000-15,000 per year. Our advocates are helping employees all over the country access medications for a $0 copay.***

Essential Functions:

• Member outreach with existing and new leads assigned daily.
• Engage, educate, and advocate for health plan members.
• Collect data to qualify candidates for prescription programs.
• Meet or exceed target enrollments on a weekly basis.
• Engage, educate, and advocate for health plan members.
• Work with pharmacy partners to coordinate prescriptions.
• Complete other tasks assigned by Account Executive.
• Correspond with health plan members, benefit consultants, HR executives.
• Answer member's questions, and research complex issues.

This job role listing does not include every task only a primary outline, additional duties may be assigned by leadership.

Competencies:

• Business Acumen.
• Organizational Skills.
• Communication Proficiency.
• Collaboration Skills.
• Customer/Client Focus.
• Technical Capacity.
• Excellent Customer Service Skills.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and all forms of technology.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:30 a.m. to 5:00 p.m. and must work 37.5 hours each week to maintain full-time status.

Occasional evening and weekend work may be required as job duties demand.

Travel:

The position may require some travel. Some travel is outside the local area and overnight.

Required Education and Experience:

• Minimum of a Bachelor's Degree in a business-related field or equivalent experience and or work experience.
• At least 3 years’ experience in the insurance industry, healthcare or patient advocacy preferred.
• At least 2 years' customer service experience preferred.
• Minimum 2 years' Account Management experience preferred.
• Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives.
• Advanced working knowledge of Microsoft products (Word, Excel, Outlook, PowerPoint, Access) or similar software applications.
• Experience with Salesforce a plus.
• Demonstrated presentation skills including preparation and execution.
• Strong project management and organizational skills.
• Excellent customer service skills, with the ability to develop sound relationships with multiple clients.
• Ability to interact with vendors effectively.
• Understanding of basic terminology of health and prescription insurance plans.

AAP/EEO Statement:

ScriptSourcing provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ScriptSourcing complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ScriptSourcing expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ScriptSourcing employees to perform their job duties may result in discipline up to and including discharge.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type:

• Full-time

• Shift:8 hour shift

• Weekly day range: Monday to Friday

• Work Location: Hybrid remote in Bonita Springs, FL 34134

Starting Salary: $50,000.00 per year

Elegible for bonus: Yes

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance