This is a full-time, benefited leadership position with a varied shift and schedule located in San Diego.

Join the Scripps Health team and work alongside passionate caregivers and provide patient-centered healthcare. Receive endless appreciation while you build a rewarding career with one of the most respected healthcare organizations nationwide.

Why join Scripps Health?

AWARD-WINNING WORKPLACE:

• #5 in Fortune Best Workplaces in Health Care 2023
• #78 in 2023 PEOPLE Companies that Care
• #95 in Fortune 100 Best Companies to Work for 2023
• Recognized by Newsweek as one of America's Greatest Workplaces for Diversity in 2024
• Nearly a quarter of our employees have been with Scripps Health for over 10 years.

The Supervisor, Revenue Cycle is responsible for daily operations of assigned Patient Accounts department. Responsible for mentoring/coaching as well as all aspects of performance management of staff. Works to ensure appropriate training and technical support is available to staff. Oversees and performs quality audits to assure consistency and standardization of procedures and optimizes patient experience. Ensures compliance with policies/procedures and standards of care. Actively involved in improvement efforts, workflow design and validation with input on policies and procedures. Manages departmental resources effectively. Performs quality audits, providing retraining or action plans as needed to improve accuracy and meet production/patient satisfaction targets. Generates and reviews reports to track performance outcomes, performs root cause analysis to identify performance improvement needs. Works with leadership on process improvement, tracks all efforts and outcomes. Monitors reports to identify additional process improvement opportunities. Assigns work based on staffing levels and work load to optimize productivity and meet department standards. Communicates with customers including clinical and non-clinical staff, physicians and leadership to manage department operations. Provides timely feedback to staff on job performance, improvement or corrective actions as needed. Provides input on and may conduct staff annual performance evaluations. Responsible for keeping abreast of current policies, practices and procedures and provide guidance to staff. Assists in urgent situations requiring immediate decision making. Responsible for assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care.

Other job duties include:

• Managing daily operations for Business Services and Radiology Authorization.
• Providing support to the team when coverage is needed (knowledge of authorization process and extensive insurance experience).
• Addressing escalations and managing customer service-related requests.

Required Education/Experience/Specialized Skills:

• 3 years experience customer service or healthcare/medical office environment, one of which in a leadership role.
• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.

Preferred Education/Experience/Specialized Skills/Certification:

• 3 years experience in financial clearance, authorizations/referrals, hospital billing, and registration in a healthcare environment.
• 3 years Epic experience
• Surgery and/or Radiology experience (inpatient and Outpatient)
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are preferred.