This is a benefited, exempt position working regular business hours and on call/weekend leadership availability required as needed. Located at Torrey Pines.

Why Scripps?

• Repeatedly recognized as one of the nation's Top 100 Places to Work by Fortune Magazine.
• Recognized by Newsweek as one of America's Greatest Workplaces for Diversity for large and mid-size companies in 2024.
• Nearly a quarter of our employees have been employed by Scripps for over 10 years.
• Experience the pride, support, respect that comes with working for one of San Diego's top healthcare providers.
• Be surrounded by people committed to making a difference in the lives of their patients and their teammates.

Why Torrey Pines Ophthalmology & Optometry?

• Flagship Clinic for Scripps Health seeing approximately 150-180 patients per day, caring for all their vision needs.
• Located on the campus of Scripps Green Hospital in beautiful Torrey Pines in the Geisel Pavilion.

Your job duties:

• Responsible for oversight of the activities and functions of the department comprising of 16 FTEs as direct reports.
• Provide functional expertise to staff and leadership and lead the tone for the department for ensure an optimal patient experience.
• Ensure effective use of system resources.
• Participate in standards of practice and process improvement activities.
• Participate in hiring, oversee daily productivity, and create staffing schedules.
• Ensure policy and procedures are followed by staff.
• Develop standard work for all administrative areas including surgery scheduling, appointment scheduling, and centralized call hub work flows.

The ideal candidate will have knowledge of Access, managing staff, surgery scheduling, and experience with CMS Avaya. You will have exceptional communication skills and the ability to successfully lead customer service recovery.

Required Education/Experience/Specialized Skills:

• High school diploma plus three years current applicable experience in a healthcare environment
• Knowledge of scheduling & billing systems
• Ability to prioritize, plan, coordinate, train and evaluate staff
• Knowledge of healthcare business and operational practices
• Basic computer skills, including knowledge of MS Word, Excel, and other applicable systems

Preferred Education/Experience/Specialized Skills/Certification:

• Bachelor's Degree
• Lead experience (formal or informal)
• High level experience in customer service and problem resolution
• Access experience
• Managing staff
• Surgery scheduling experience
• Experience with CMS Avaya
• Ophthalmology and/or optometry experience