SCP is seeking a front desk associate to join us in our award-winning spa at Salishan Coastal Lodge!

We See You & We Want You On Our Team!

Out-of-this-world benefits (for full-time regular employees)

Your Wellbeing is at the forefront of all that we do so we offer a variety of perks and benefits to take care of all of you. That includes generous Paid Leave plans, options to plan for your future, and health benefits for you and your pets!
10 weeks paid parental leave
1 month sabbatical after 3 years of service to explore on your terms in your 4th year
Generous 401k Matching
Travel perks to our incredible destinations just to name a few!

It is important for us that you are doing the things you love to do inside and outside of work. We value YOU, your mind, spirit, and the balance between work and LIVING. We also would love for you to work with your friends & family, we have a generous referral program and want you to have a blast at work with your colleagues.
If this sounds like your next dream job, learn more about the role below and apply online via the link today. We are looking forward to connecting with you!

What You Will Tackle:

• Greeting guests with a warm smile and checking them in and out with the best customer service you can provide.
• Review guest appointments and schedules as needed. Scheduling guests appropriately in a timely manner.
• Engage with guests waiting for services and ensure their needs are met.
• Prepare and maintain guest amenities and refreshments.
• Issue spa lockers, robes, and slippers to guests and then escort guests to their lockers.
• Provide orientation tours, explaining spa amenities offered, and answering guests’ questions.
• Provide advice to the guest in their selection of treatments to ensure a smooth and proper order of service.
• Demonstrate full knowledge of and actively promote the spa’s treatments, services, and products used and sold, as well as, programs, promotions, and/or discounts available. Assist guests with retail product selection. Promote and upsell all spa/salon services.
• Develop professional and personalized relationships with regular guests.
• Responsible for proper point of sale procedures and cash handling policies. Process gift certificate requests including taking orders, preparing certificates, process payment, and recording sales.
• Relay pertinent guest information to the associated spa therapist. Provide spa therapists with an accurate daily schedule throughout the shift.
• Assist with spa treatment preparation and clean up as needed.
• Work with the entire spa team to achieve and maintain harmony, productivity, and a positive environment.
• Coordinate with housekeeping for an adequate supply of robes, towels, spa guest amenities, and assure the proper stocking of guest lockers.
• Responsible for the spa environment including background music, hospitality F&B in the relaxation lounge and members sitting area, lighting levels, and water feature.
• Respond to membership inquiries, encourage membership sales and administer bookings.
• Maintain a safe, clean, and well-organized spa environment through consistent monitoring of the lounge, locker room, and other guest areas.
• Stock supplies and amenities and maintain accurate supply lists and inventory sheets. Inform management when stock is low.
• Distribute linen such as fresh sheets and towels in treatment rooms and assist in laundry duties such as washing, drying, folding, and storing in designated areas.
• Oversee the retail area, keeping the area stocked and clean.
• Comply with all state and local safety and health regulations.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Maintain complete confidentiality in all guest matters in accordance with Hotel policy.
• Utilize Spa computers with skill and proficiency; document guest information in electronic record as directed.

• Other duties as assigned.

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• High school diploma or equivalent.
• Previous Housekeeping experience is preferred, but not required.