Service Advisor

Duties:

- Provide exceptional customer service by greeting customers and addressing their needs
- Communicate with customers to understand their vehicle concerns and accurately document them
- Recommend necessary repairs and services based on vehicle inspections and customer input
- Provide estimates for repairs and services, explaining the costs and timeframes involved
- Schedule appointments for vehicle repairs and services
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicles and any changes to the repair plan
- Handle cash transactions, including collecting payments for services rendered
- Maintain accurate records of customer interactions, repairs, and services provided

Requirements:

- Previous experience in an automotive service advisor role preferred
- Knowledge of automotive repair and maintenance procedures
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using computer systems for scheduling, invoicing, and record keeping
- Cash handling experience is a plus

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by management.

If you are a motivated individual with a passion for providing exceptional customer service in the automotive industry, we want to hear from you! Apply now to join our team as a Service Advisor.

Job Type: Full-time

Pay: $42,000.00 - $78,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Parental leave

Day range:

• Monday to Friday
• No weekends

Shift:

• 8 hour shift
• Day shift
• No nights

Experience:

• Service writing: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person