Overview

Do you have customer service experience and a good eye for detail?

If the answers to the above are yes, then this exciting opportunity could be for you. NRS are looking to hire a Statistics Customer Services and Website Officer.

National Records of Scotland (NRS) collects, analyses and publishes a wide range of information about Scotland’s people. These statistics are used to inform policy and funding decisions which affect the lives of everybody living in Scotland. Please click on our website for further information: https://www.nrscotland.gov.uk

You will be part of the Customer Services and Web Publications branch within the Demographic Statistics Division of NRS. This branch is responsible for managing the publication process for around 40 statistical publications released by NRS each year and the weekly publication of birth and death statistics. The branch also coordinates responses to the 1,000 enquiries for statistics received each year by NRS, working closely with other statistical branches in NRS. (It is anticipated that there will be an uptick in census-related enquiries over the next couple of years as the detailed results from the 2022 Census are published.)

You will also provide support for a number of cross-Divisional tasks, including budget management and arranging the 6-monthly meetings of the Population and Migration Statistics Committee.

Responsibilities

•Assist on publication of around 40 statistical releases per year and other associated material (such as minutes from external stakeholder meetings and geographic lookups) onto the NRS website.•Work collaboratively with colleagues including NRS statisticians and IT colleagues to ensure all web publications are of high quality and released on time in line with the Code of Practice for Official Statistics.•Assist on Statistics Customer Services for NRS. This involves managing the customer services mailbox and being a friendly and helpful “first port of call” for NRS.•Respond to customer enquiries by providing the key information that customers are looking for and carry out analysis and investigations to provide the information required. This often involves collaborative work with other colleagues in the branch and in other branches within NRS and elsewhere.•Maintain the customer request logs, take responsibility for workload and prioritise requests where necessary.

Competencies

Self-AwarenessCommunications and EngagementInformation Management Customer Service

Essential Criteria & Qualifications

No specific qualifications required for this post.

Essential Criteria

1. Good working knowledge of Excel.2. Attention to detail including evidence of high levels of competence in quality assuring numerical and written information under time pressures.3. Good inter-personal skills and ability to work well within a team.4. Well organised with good resource planning and the ability to work, at times, with limited supervision.

Location

This post is based in our New Register House and West Register House Edinburgh buildings and offers hybrid working in line with current Scottish Government and National Records of Scotland policies.

Provisional Interview Dates 

To be confirmed. 

How to Apply

To apply please fully complete the application and submit evidence-based examples to demonstrate your knowledge/skills (300 words). Remember, your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion.

In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months. 

Additional Information

For further information on this vacancy please download and review the “Person Specification” which you will find below.

Skills_For_Success_Competency_Framework A

For information on this post please contact Jake Twigg, Statistics Business Manager by email at jake.twigg@nrscotland.gov.uk.  The Scottish Government is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via ScottishGovernmentrecruitment@gov.scot As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.