Job Overview:
We are seeking a Bilingual English/Spanish Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a vital role within our organization, as you will be the main point of contact for customer inquiries and concerns.

Duties:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about delivery status
- Collaborate with internal teams to resolve customer issues and escalate when necessary
- Maintain customer records and update relevant information in the system
- Perform data entry tasks accurately and efficiently
- Assist with logistics coordination, including transportation planning and fleet management
- Utilize transportation management systems to track shipments and ensure on-time delivery

Skills:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities to address customer concerns effectively
- Knowledge of logistics operations
- Familiarity with transportation management systems for tracking shipments
- Attention to detail for accurate data entry

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Join our team and contribute to our commitment to providing outstanding support to our valued customers.

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In person