Description

The Assistant Store Manager is responsible for supporting the Store Manager in staffing, sales, and operations in a Scooter’s Coffee location. This role builds and leads a friendly, service-oriented barista team, supports a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style. The Assistant Store Manager exemplifies Scooter’s Coffee core values.

Essential Duties & Responsibilities

• Ensure consistent and quality customer experience through execution of brand beverage recipes and techniques, and fostering the Scooter’s “Amazing” customer service experience
• Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment
• Support Store Manager in interviewing, training, and developing staff to demonstrate all company standards in customer experience and operations
• Support ongoing performance feedback and development for staff members, in partnership with the Store Manager
• Maintain accountability in employees using progressive discipline process; partner with Store Manager 
• Contribute to store profitability by seeking opportunities to increase sales and by managing expenses
• Maintain company standards in personal and store sales/performance metrics
• Encourage and support full team participation in setting store goals
• Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner
• Maintain awareness of daily, weekly, and quarterly financial reports
• Maintain accountability for store operations including but limited to ordering, scheduling and inventory counts. 

Qualifications 

• Ability to effectively teach and lead others
• Excellent communication and interpersonal skills
• Passion for working with people
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Strong problem-solving, multi-tasking, and administrative
• Ability to anticipate and respond to customer needs
• Ability to work a full-time, flexible schedule 
• 1 years of supervisory experience in a restaurant or retail environment
• Embody and model core roles and mission statement of Scooter’s Coffee 
• Detail orientated and self motivated 
• Ability to work in a fast paced environment and handle multiple duties 
• Ability to raise, lower and carry objects up to 50 pounds occasionally throughout a day 
• Ability to stand in an upright position without walking more than three consecutive steps occasionally 
• Ability to walk more than three consecutive steps for extended periods of time 
• Ability to hear, see and speak within a loud environment
• Ability to stoop and climb occasionally throughout a day 
• Ability to work with hands on one- and two-handed activities constantly throughout a day 
• Regular and predictable attendance 

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.