The Aloft San Antonio Airport is looking for a Driver/House Attendant to join the team!

Primary responsibilities include driving guests to designated locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties. Van Drivers must have strong navigation skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances while delivering exceptional hospitality to the guests. Drive the van according to scheduled van runs and/or as needed for guests, and accommodate guests during their stay in an attentive, courteous, and efficient manner. An acceptable DMV record is required. He/she will also be performing horseperson responsibilities which include cleaning and maintaining the appearance of the public areas of the hotel, deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions and delivering service items to guest rooms upon requests from the front desk.

Essential Requirements:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming (per brand standards).
• Always comply with hotel standards and regulations to encourage safe and efficient hotel operations.
• Greet guests’ in a pleasant manner.
• Load and unload luggage carts.
• Load and unload van with luggage.
• Escort guests to rooms upon request.
• Check/store luggage for arrivals and departures using luggage tags.
• Open and close cab doors for arriving and departing guests.
• Deliver messages to meeting rooms.
• Maintain current listing of local and area attractions, special events, and activities.
• Maintain list of local transportation guides, churches, sport arenas, etc.
• Provide information, maps, and directions as required.
• Ensure lobby reader board is correct.
• Maintain cleanliness of motor entrance, front door, and lobby area.
• Deliver flowers, packages, and messages to guest rooms.
• Complete room changes.
• Maintain cleanliness of van interior and exterior.
• Drive van as per scheduled runs.
• Assist in keeping lobby and public space clean and sanitized every hour. Sanitize vans after every run.
• Wash or sanitize hands every 20-30 minutes while in high contact areas.
• Answer console to assist guest services agents.
• Other duties as required.