Company Overview

Scioto Services, a Marsden Services company, offers comprehensive facility services to clients nationwide. We provide clients with high-quality, professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful within our organization. We believe in our employees. We invest in our employees. A career at Scioto means a career with a company that will support your growth.

Job Skills/Requirements

We are looking for a passionate and dynamic Manager to provide operations leadership to service and oversee a custodial staff in Wooster, OH. The role functions will be responsible for deploying strategies to maintain a strong customer relationship and increase associate retention by creating a highly engaged workforce with a culture focused on teamwork and safety. This position will be responsible for the night time and weekend management, customer engagement, and driving our special sales within the account while driving safety improvements.

• Drives Leadership, Engagement, Growth and Safety strategy to leadership and associates
• Focuses on engaged leadership to reduce turnover and creating raving fans
• Manages site supervisors to ensure customer expectations and agreed upon KPIs are met
• Onboards and ensures new associates feel welcomed in their first week and receive adequate training
• Hires, trains, develops, and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate
• Advises Account Manager on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensures supervisors are adhering to company policy and administering practices in fair and equitable manner
• Spearheads the development, communication and implementation of effective growth strategies and processes
• Ensures standards for service quality, equipment, and performance are maintained and cost-effective resources are used to maximize service standards. Ensures fixed assets are preserved. Initiates recommendations on purchases of new equipment and improvements to scope of work
• Keeps safety a top priority: Provides near miss reporting and drives process improvements by identifying near misses and completing safety audits
• Supports responsible budget and controls expenses effectively
• Keeps up to date on information and technology affecting functional area(s) to increase innovation and ensure compliance
• This position will require nightly reporting of site performance to management

Preferred Qualifications:

• 5 years of management experience
• Facility service, janitorial or similar service-based/multi-site related experience preferred
• Experience working with a diverse population
• Efficient use of Microsoft Word, Excel, PowerPoint, and Microsoft Teams

Hours:

Sunday - Thursday, 10:30pm to 7:00am

Additional Information/Benefits:

Alpha and Omega/Scioto Services is an Affirmative Action, Equal Opportunity Employer. Scioto does not discriminate against any employee or applicant for employment because of race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan