Scioto Services, a Marsden Holding Company, is a facility services provider with an unmatched reputation for operational excellence. We clean, sanitize, and service large and small businesses across the Eastern United States. In a nutshell: we clean buildings… really well.
Summary
The Assistant Site Manager is responsible for the overall quality assurance and customer assurance of the building or buildings in their assigned area. Plans, organizes and directs the work of employees and Supervisors so as to achieve Marsden quality standards, specified profit goals and successful customer relations and account retention. This position may be primarily night shift but hours are dependent on the needs of the business and at times may largely fluctuate.
Core Responsibilities
Effectively and regularly communicates with Site Manager and Regional Manager to ensure vision and direction is obtained and delivered.
Assists Site Manager in establishing and maintaining customer relations through regularly scheduled customer visitations as needed or requested by Site Manager.
Promotes a safe work environment at field accounts.
Completes regularly required Quality Assurance Inspections of all buildings in the designated area. Develops action plans based on the results of the inspection.
Manages employee/supervisor performance and conduct through the progressive discipline policy. Consults with the Site Manager or Human Resources Department as needed.
Manages employee/supervisor job assignments to effectively distribute available resources to clean and maintain buildings within their assigned area.
Utilizes available resources to train all new employees with a focus on long-term retention.
Supports, directs and trains Building Supervisors with a focus on account and employee retention.
Provides accurate and timely information to Site Manager and Area Manager regarding current and future staffing needs.
Secondary Responsibilities
Provides recognition to field employees and site management.
Assists in generating proposals to customers for additional services as necessary to achieve individual sales goal, as outlined by Site Manager, Area Manager, Regional Manager or leadership.
Provides daily/weekly updates to each Site Manager, Area Manager, Regional Manager or leadership.
Works with the Site Manager or leadership on account re-engineering projects and service reviews.
Assists in managing supply inventory at account and properly follows on-line ordering procedures with outside vendor.
Shares available resources with other Managers and provides support for new business start-ups.
As required, assists Human Resources with interviewing, hiring and orientation.
Conducts weekly Crew Communications Meetings.
Cleans accounts when required due to staffing shortages.
Performs any and all duties as assigned.
Business Conduct
Commits to behave in compliance with the company’s values and Code of Conduct
Builds a culture of work safety and leads by example with one's own safe behavior
Treats co-workers with respect and approaches conflict with positive intent and professionalism
Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made
Ensures one's own compliance with the company's published Operations Standards
Some Management experience
Good time management skills
Strong employee focus
Ability to work in a fast paced environment
Financial Responsibilities
Responsible for managing supply budgets in account.
Responsible for managing labor budgets to meet targeted wage percentage.
Supervises all cleaning staff, cleaning leads and building supervisors in their assigned area.
Knowledge of commercial floor care and floor care products.
Knowledge of cleaning procedures and practices.
1-3 years supervisory experience in a commercial cleaning or similar environment
2-5 years management experience
Experience in a management role with responsibility for a centralized workforce
Prefer experience working with a diverse population
Physical Requirements
Site Managers are regularly required to walk, stand, use their hands and reach. In addition, they will occasionally be required to sit, climb, balance, stoop, kneel, crouch and crawl. Site Managers are required to regularly lift and/or move up to 50 pounds.
Wages (min/max)
Site Managers are generally salaried employees. Salary levels may range significantly depending on responsibility levels.
Position Type/Expected Hours of Work
Hours vary and typically occur outside of normal business hours. Site Managers may typically work an early second shift schedule.
Travel
Site Managers are not required to travel often during the work day, with almost no overnight travel. A personal vehicle is not required to perform this job.
Work Authorization/Security Clearance (if applicable)
AAP/EEO Statement
Marsden provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.