Description

We are an award-winning company which strives to be the best on your lot custom homebuilder providing the ultimate customer experience. We are the recipient of the National Housing Quality Award for excellence in construction standards and customer satisfaction and the recipient of the NAHB’s National Gold Winning Home of the Year demonstrating our continued leadership in architecture and design.

We are seeking a Customer Coordinator for our Akron, OH design center - 779 White Pond Drive, Akron, OH. The Customer Coordinator works with our homeowners after the sales process by stepping them through their pre-construction meetings, working with lenders to get their construction loans approved and working with warranty after the home is built. Our Customer Coordinators truly become the advocate for our customers throughout the build process!

Schumacher Homes offers an excellent benefits package to its employees including Anthem medical dental and vision coverage, Fidelity 401k plan with an employer match and generous time off benefits.

SPECIFIC RESPONSIBILITIES:

• Manage all customer relations for all financial and contract matters from sale through warranty, including handling customer concerns and complaints.
• Works with homeowners on final decisions of investments in the home.
• Use effective time management skills as well as good judgment to manage everyday tasks including but not limited to: scheduling home site inspections, scheduling and facilitating pre-construction meetings, as well as final closing meetings with customers.
• Management of conflict resolution from sales through warranty and has the ability to pre-authorize customer concessions. Is the initial point-person when there is a discrepancy between sales and construction.
• Responsible for insuring funds are received.
• Answer all telephone calls from Monday-Friday during normal business hours. Will respond to any voice mail messages between 24-48 hours of receipt.

CUSTOMER COORDINATOR BENEFITS - Think about this -- After training is completed, we offer a 36 HOUR FLEXIBLE WORK WEEK!! We also offer a competitive salary, plus bonus, comprehensive medical, dental, vision, PTO and life insurance plans. Additionally, we partner with Fidelity to offer a premier 401k Plan employer match.

Requirements

• Previous experience with some type of construction, remodeling office management, would be a plus.
• Previous customer service experience
• Attention to detail is a must.
• Ability to use standard office equipment.
• Efficient in the use of Microsoft Office applications (Outlook, Word, Excel).