We're always looking for diverse, talented, service-oriented people to join our exceptional team.
Fraud Investigation Rep I
The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
Pay Range:
$22.68 - $32.88
Scheduled Weekly Hours:
40
What You'll Be Doing
Responsible for assisting and completing moderately complex and basic fraud investigations and/or reviewing moderately complex and basic fraud reports in order to take appropriate action to mitigate loss to the organization. Also, performs a wide range of servicing duties relating to Credit Union share accounts.

• Responsible for the Member Service experience as it relates to all fraud processes.
• Assists in investigating external fraud, crimes and criminal acts against the Credit Union or its Members. This includes all aspects of a fraud investigation including, interviews, criminal report filing, loss recovery and recommendations for charge-off, legal action or completion of bond claims.
• Maintains confidentiality of information as well as controls and protects sensitive information and materials.
• Thorough understanding of the department's controls and responsible for recommending additional controls to safeguard the Members and Credit Union assets.
• Advanced level of experience dealing effectively and courteously with internal/external Members with suspicious account activity. Also responsible for conducting interviews both internally and externally with Members and Law enforcement agencies resulting from suspicious or fraudulent activity.
• Understands the legal and regulatory requirements relative to the financial services industry and credit unions.
• Organize, prioritize and complete multiple tasks in a high production fast paced setting, navigating through multiple computer systems.
• All team members must comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
• Performs other related duties as assigned or requested.

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications

• High School Diploma or GED required
• 1-3 years of previous related experience required

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring
At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.