Schneider Electric USA, Inc. seeks a Senior Team Leader - Technical Principal Engineer in Andover, MA.

Job Description: Lead a team of senior-level technical support engineers. Lead complete design and implementation of a complex integrated customer project combining several technical application fields. Master technical risks and interface management and get final customer approval of the technical solution designed and delivered. Supervise daily case work for a team of 6 engineers, monitoring case handling, customer satisfaction, case milestones and direction toward resolution of issues. Encourage and facilitate junior engineer career direction and development. Onboard, coordinate, mentor, and create tasks and projects while managing those projects hosting yearly summer 3-month interns. Oversee customer support team operational performance. Work collaboratively with stakeholders to support customers and Line of business teams which are located in different countries around the world. Resolve the customer support cases escalated by the regional customer care centers of the Americas region, or coming from strategic customer projects execution, or directly from customers having specific services contracts. Analyze, reproduce and solve issues customers may face during the design, commissioning and operation of their facilities. Occasionally requirement to conduct on-site investigations to determine possible reasons for the customer issue and provide technical site visit reports. Oversee the launch of new innovative offers and digital solutions during field-tests customer pilots and first projects. Lead and or participate in transformation projects to improve the Customer support team operational performance. Telecommuting permissible up to 2 days per week.

Requirements: Position requires a Bachelor’s degree, or foreign equivalent, in Engineering (any) or related field and 5 years of experience (which can include experience gained prior to completion of Bachelor’s degree) in industrial automation and control engineering or related occupation, including at least some experience in each of the following skills: Complex EcoStruxure Automation design and implementation; Modbus, Ethernet IP, Profibus; Industrial network protocols, including Ethernet TCP/IP, IEC 618-50; Industrial protocols, including RS 232, RS 485, and HART; Process control instrumentation, including Programmable Logic Controllers (PLCs) and Human Machine Interface (HMI); Programming Modicon M340, M580 and M580 Safety, Momentum, Premium, Quantum applications; and Automation using Schneider Electric’s tools and processes (EcoStruxure Automation Device Maintenance [EADM], OFSOPC, ConneXium Network Manager [CNM]).

The following certifications are also required: EcoStruxure Grid Fundamentals; EcoStruxure Machine Fundamentals; EcoStruxure Plant Fundamentals; EcoStruxure IT Fundamentals; OPC factory tunning; and Cyber Security Best Practices.

EOE.

To Apply: Visit http://careers.se.com and search Req#69176

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue 12% organic growth135 000 employees in 100 countries#1 on the Global 100 World’s most sustainable corporations

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Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we ‘embrace different’ as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.