Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today. Department: Fulfillment Operations Location: North Las Vegas, NV NOTE: Salary estimates are provided by the job posting site and not by Saddle Creek. Please apply and wage requirements/expectations can be discussed with a recruiter. Overview The Distribution Center Manager provides day-to-day leadership for all fulfillment activities while ensuring a high level of customer service and a focus on continuous improvement. This role is fully accountable for service and financial performance results as well as maintaining superior employee morale in a safe work environment while adhering to company policies and procedures. Responsibilities Provides leadership, development, direction, and succession planning for all Managers, Supervisors and Associates Develop and manage through a budget process Lead with a collaborative approach. Continually evaluate, measure, and refine processes to improve efficiencies, quality, and customer satisfaction Incorporate LEAN practices and methodologies within the facility Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns Provide strategic leadership and guidance to develop, coach, and mentor support staff Provides timely and accurate monthly reporting; ensure accurate billing Work closely with Sales in support of new customer solutions, pricing, facility tours, and customer presentations Identify new business opportunities and implement new solutions within existing customer base Manage value-added services including call center, reverse logistics, and kitting and assembly Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy Ensure company policies, procedures, and culture are executed and practiced effectively Ensures company compliance with all relevant regulatory requirements Builds foundation and drives safety culture, manages safety compliance for site, ensures that incidents/accidents are appropriately documented, and supports workforce in building solid safety best practices Maintains facility cleanliness and good housekeeping programs in compliance with all OSHA and SCLS’ requirements Maintain a strong understanding of systems to include: WMS, CRM, OMS, etc. Lead and support the implementation of new and upgraded systems; as required Highly engaged with customer(s), supporting the maintenance and growth of business, presenting workable solutions to expand existing business, presents in QBR’s, and provide strategic insight Familiarity with local talent pool opportunities and challenges, local wages and labor laws, competitors, etc. preferred Qualifications Education/Experience Bachelor’s Degree in Supply Chain Management, Business, Logistics, or related field, strongly preferred At least 10 years of operations experience in a multi-channel, order fulfillment business environment with at least 7 years of management experience Experience with an Order Management System, Warehouse Management System, and Labor Management System is required. Must be proficient in Microsoft Office including Word, Excel and PowerPoint. Knowledge, Skills and Abilities Ability to adjust strategy on the fly while functioning in a high-stress environment in order to obtain operational goals Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer Ability to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statement Strong written and verbal communications skills Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion Ability and passion to deliver excellent customer service and develop mutually benefiting relationships with all partners Ability to influence change management and operational performance from areas outside of his/her direct control Ability to write reports, business correspondence, and procedure manuals Ability to plan, organize, and manage multiple projects and set priorities Ability to effectively present information and respond to questions from groups of Managers, Clients and general public Ability to read, analyze, and interpret policies and contracts #LI-DD1 Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO is the Law poster here. View the EEO is the Law Supplement here. View the Pay Transparency Nondiscrimination Provision here. View the E-Verify Posting here. Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.