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2 Client Onboarding Specialist Jobs in Manchester, CT

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ScanOptics
Manchester, CT | Full Time
$54k-65k (estimate)
6 Months Ago
Gateway Services Inc
Manchester, CT | Temporary
$57k-74k (estimate)
1 Week Ago
Client Onboarding Specialist
ScanOptics Manchester, CT
$54k-65k (estimate)
Full Time 6 Months Ago
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ScanOptics is Hiring a Client Onboarding Specialist Near Manchester, CT

About Scan-Optics:
Scan-Optics is a leading global provider of cloud based, AI, Intelligent Data Management solutions, professional services, business process management and support services to B2B, government and higher education institutions. Our pioneering technology has been shaping the industry by using data technologies paired with cognitive and AI advances. We’re using cutting edge AI technology and machine learning to bring you easy.forward™, an Intelligent Data Management solution that captures data securely and accurately! As leaders in this revolutionary field, we understand not only the technological nuances of intelligent data management we also know how to make that intelligent processing work through a human-centered design approach. 
As we are experiencing record new customer growth, we are hiring a Client Onboarding Specialist to help set up our high-value customers for immediate success from implementation through the life-cycle of our partnerships. You will educate new customers, help troubleshoot and solve technical problems, and ensure a smooth implementation. Through our customer lifecycles, we prioritize delivering a fantastic customer experience, and onboarding is the first step of the process.
Key Responsibilities:
Project Initiation:
  • Review and confirm the scope of work provided by the sales team.
  • Conduct meetings with clients to ensure project requirements are clearly understood and agreed upon.
Project Management:
  • Oversee project costs and ensure adherence to budgetary constraints.
  • Monitor client purchase orders to ensure financial alignment.
  •  Act as a liaison between internal teams and external stakeholders to ensure seamless project execution.
  •  Manage and prioritize ever-changing project priorities and environments.
  •  Work under pressure and employ critical thinking skills to address project challenges.
Client Relationship Management:
  • Provide excellent customer service and act as the main point of contact for clients throughout the project.
  • Address client inquiries, concerns, and provide regular project updates.
Logistics and Scheduling:
  • Collaborate with facilities to schedule logistics, including the pick-up and drop-off of client's physical records.
  • Ensure efficient coordination of tasks to meet project deadlines.
Team Direction:
  • Provide clear direction to the Production team on processing and handling the physical records according to project specifications.
  •  Collaborate with internal teams to ensure timely completion of tasks.

Job Summary

JOB TYPE

Full Time

SALARY

$54k-65k (estimate)

POST DATE

12/13/2023

EXPIRATION DATE

06/30/2024

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The following is the career advancement route for Client Onboarding Specialist positions, which can be used as a reference in future career path planning. As a Client Onboarding Specialist, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Onboarding Specialist. You can explore the career advancement for a Client Onboarding Specialist below and select your interested title to get hiring information.

Gateway Services Inc
Temporary
$57k-74k (estimate)
1 Week Ago