Assistant General Manager - East Ridge, TN

Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of.

Summary:

Cigars International is searching for an enthusiastic and talented Assistant Manager to join our team. As a brand ambassador, you will play a key role in delivering a unique retail experience to our customers by effectively managing day-to-day operations in our store. We are seeking an individual who embodies our vision of creating the ultimate customer experience, possesses a background in retail and/or luxury goods, and demonstrates strong business acumen.

What can you expect as an Assistant Manager with Cigars International?

• Develop strategic business development plans to ensure brand growth and long-term financial success.
• Assist in establishing standards and objectives for the retail sales staff.
• Educate and hold the sales team accountable to company goals, visual merchandising directives, product knowledge, and customer service standards.
• Oversee and optimize daily routines of retail associates to ensure operational efficiency.
• Collaborate closely with the store manager to set and achieve sales and profit goals.
• Monitor store expenses and maintain adherence to the allocated budget.
• Create and manage employee schedules.
• Track progress towards store goals and drive results.
• Execute all store operations and ensure satisfactory completion. This includes learning, overseeing, and managing bar operations when needed.
• Coach team members to reach their personal best.
• Manage labor hours to meet the hourly wage goal set by the store manager.
• Assign daily duties for deployment positions.
• Monitor store systems to ensure proper functioning and maintenance (e.g., lighting, HVAC, humidification, water treatment, plumbing, alarm, and surveillance).
• Availability to work during peak hours, including nights, weekends, and holidays.
• Ability to lift to 50 pounds and perform physical tasks such as bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.
• Move around the store and maneuver merchandise as required.
• Walk and stand for extended periods.
• Engage with customers by helping throughout the store.

Your areas of knowledge and expertise (that matter the most for this role):

• Minimum of 2 years of management experience, preferably in a retail setting.
• Strong written and verbal communication skills.
• Experience using Microsoft Dynamics AX is preferred but not required.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to input, retrieve, and analyze data.
• Hands-on commitment to completing tasks.
• Proven ability to direct and coordinate operations.
• Strong organizational and time management skills.
• General understanding of cigars and the cigar industry is preferred but not required.
• Ability to supervise and motivate staff.

We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:

• Comprehensive Health Care, Vision & Dental Plan
• Flexible Spending Account
• Disability Plans
• Basic & Supplemental Life Insurance
• Additional Supplemental Benefits
• Paid Vacation, Paid Time Off (PTO) days, Holidays
• 401(k) Retirement Saving Plan including a generous Company match

What happens next?

• You Apply - Join a world-leading manufacturer of cigars and pipe tobacco
• We carefully review your application (over a nice cup of coffee).
• The important thing to know is that we process applications on an ongoing basis, so we encourage you to submit your application as soon as possible.
• If we are a match, you’ll receive an email or a call from our HR team
• And a final note for you to know - We'll get back to you — even if it's a no (for now)

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.