About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, and Nevada. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

Responsible for reporting, analyzing, and monitoring on performance analytics for multiple DSO digital assets in support of DSO department. Act as subject-matter expert for analytics, metrics and performance for specific channels, and digital assets as assigned.

You Will

• Understand, analyze, and report on web metrics, using the tools of the trade including, Google Analytics (GA4), SiteImprove, Hotjar, Looker, Tableau, Google Tag Manager event & tagging implementation and insights driven analysis & research.
• Work cross-functionally to provide insights on performance of digital assets (inc. websites, portals, user surveys, communication channels, messaging campaigns, dashboards, etc) and deliver actionable analysis and/or recommendations (ad hoc and on regular cadence) and identify, resolve / report on anomalies in data and on potential issues with configurations (ex. tagging and meta data)
• Develop automated data visualization dashboards for ongoing reporting, presentations, and/or documentation including use of SQL scripting to analyze large data sets.
• Review performance data, survey data and analytics to understand user journey, insights, ideas, and to identify opportunities to improve.
• Drive actionable insights from data sources to improve organic and paid media performance and provide analytical support with any marketing A/B design and testing.
• Maintain working knowledge of industry best practices and changes in analytics platforms and algorithms to identify potential impact to SEO, SEM and social media marketing.
• Work with IT departments and vendors on open issues, new requests, issue resolution as needed.
• Keep management and team members informed about activities and technical issues and produce analytics/ dashboards per schedule or ad hoc requests.
• Contribute to team efforts by accomplishing related results as needed.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Your Qualifications

• Bachelor's Degree preferred
• 5 years of experience in web analytics fundamentals including thorough understanding of data, reporting tools, requirements gathering, stakeholder collaboration, report/ dashboard development, appropriate presentation development, written and verbal communication experience, and problem-solving skills.
• Proven analytic and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently with limited supervision.
• Ability to multi-task on multiple high-priority, complex activities.

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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