Description:

Scale is at the forefront of powering AI and LLMs across multiple industries. Our thesis is that to build exceptional LLMs you need exceptional human beings to train them. Humans are essential in providing the best training data for these models, and Scale operates the largest network of humans in the world to provide this training data.

As the Head of Quality Operations, you will be responsible for ensuring that our training data quality is as useful for customers as possible. You will own ideating what high-quality training means and looks like across various projects, driving thought leadership with our customers about data quality, developing the entire contributor training program, creating our “golden datasets” to programmatically evaluate taskers, and more.

The role involves a combination of strategic thinking, data analysis, roll-up-your-sleeves operations, and cross-functional collaboration. This is one of the highest-impact roles at the company.

The ideal candidate has a strong entrepreneurial mindset, is comfortable leading a team and working with them under ambiguity at a high velocity, and can make things happen.

Responsibilities Include:

• Work with linguists, academics, and researchers to ensure Scale stays at the forefront of the definition of data quality
• Own communication and thought leadership around data quality with key customers and stakeholders
• Oversee the training materials and curriculum for our entire contributor base
• Oversee the creation of our “golden datasets” to ensure we have a quality signal on our contributors in a scalable way
• Work with project teams to understand the nuances and challenges of developing good training data, come up with perspectives on how those edge cases should be handled, and relay that perspective to our customers.
• Lead a team of 6-8 people, including a training team, a golden-set-creation team, and a quality-ideation team

Who We’re Looking For:

• 10 years of experience with an entrepreneurial background
• Strong IC and strong managerial track record
• Commitment and excitement to learn as much as possible about LLMs
• Excited to solve ambiguous problems
• A relentless attitude of testing and iterating
• Strong communication skills
• Own your outcomes