Description

An operations specialist is a multifaceted professional pivotal to the smooth functioning of a business, ensuring that day-to-day activities align with organizational goals. They serve as the nexus of a company’s various departments, optimizing processes, managing resources, and analyzing performance metrics to drive efficiency and effectiveness. Their primary goal is to maximize an organization’s efficiency by optimizing daily operations and resources.

Why Choose SBS? 
Are you interested in an exciting opportunity to work for an innovative company with a people-focused, collaborative culture in the booming cybersecurity industry? If so, then we want to talk to you! SBS CyberSecurity, LLC (SBS) is a premier cybersecurity consulting and audit firm focused on assisting organizations to achieve and maintain a proactive cybersecurity mindset. We strongly believe our people are our number one asset and strive to provide an enjoyable working environment where employees feel supported, valued, and challenged. Join SBS CyberSecurity, and you will: 

• Be part of a company that makes its culture a priority 
• Enjoy a flexible and family-friendly environment with the benefit of working from home 
• Receive competitive wages and an excellent benefits package with many premiums paid for by the company 
• Be encouraged to continue growing in your profession with reimbursement for industry certifications and education. 
• Work with a team that lives out our core values of passion, compassion, innovation, and empowerment when interacting with customers and each other. 

Is This Job for Me? 

If you have the following qualifications, this job would be an excellent fit for you! 

• Ability to multi-task, prioritize, and manage time effectively
• Excellent administrative, clerical, record-keeping, and computing skills
• Understand simple accounting procedures
• Self-sufficient and proactive in completing tasks and supporting other team members
• Experience using Microsoft Office products; experience with Microsoft Dynamics is a plus
• Ability to learn and understand data and process flows between all departments
• Confident and professional phone presence and willingness to make phone calls as needed
• Prompt and dependable
• Strong attention to detail
• Solid written and verbal communication skills
• Tolerance for repetitive activities in a fast-paced, dynamic, highly productive work environment
• Ability to demonstrate patience in all customer service situations, including maintaining a pleasant and professional tone
• Excellent interpersonal and communication skills, building rapport and effectively communicating with clients and internal teams. 

What to Expect

In this role, you will: 

• Deliver exceptional customer service to both internal teams and external clients.
• Ensure high-quality interactions, addressing inquiries promptly and professionally.
• Provide accurate and timely information in response to requests from internal teams.
• Handle various tasks, including proposal requests, lead generation, DocuSign processing, and client communication.
• Evaluate incoming leads and route qualified prospects to the appropriate account executives.
• Efficiently process renewals that may include product and service contracts.
• Input relevant data into the company’s Customer Relationship Management (CRM) system.
• Maintain accurate client records, track activity, and log customer-related issues.
• Work within our internal ticketing system to promptly document and respond to requests.
• Recommend new procedures to enhance day-to-day efficiency.
• Assist in coordinating and planning operational activities.
• Respond to client requests for due diligence or other supporting documentation.
• Provide necessary information to support client needs.

Qualifications

• High School Diploma or equivalent required.
• Prefer a bachelor’s degree in business or equivalent, two to four years related experience or training, or an equivalent combination of education and experience.
• Prior experience in operations, logistics, or process management is essential. Familiarity with complex processes, contract review, and efficiency optimization is a plus.
• An Operations Specialist should excel in analyzing data, identifying trends, and making informed decisions to improve processes.
• Operations often involve intricate processes. The candidate must pay meticulous attention to details to ensure smooth execution and accuracy of documentation.
• Identifying bottlenecks, troubleshooting issues, and proposing effective solutions are crucial.
• Effective communication with cross-functional teams, Clients, and stakeholders ensures seamless operations.
• Awareness of industry-specific regulations (e.g., FFIEC, NIST, etc.) is essential.
• An Operations Specialist may lead teams for processes or documentation review and updating and possibly collaborate closely with others, including management, to obtain these goals. Leadership skills and adaptability are essential.

Additional Details:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.

Other Duties:

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Accordingly, the employee will be expected to perform other duties as assigned. This job description is subject to change at any time.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION We will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty of the contractor to furnish information. 

SBS CyberSecurity, LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or status of protected veteran. 

EEO/AA/M/F/Veteran/Disabled