The Process Technician provides coverage of duties in all positions in the distillery. Job duties include (but are not limited to) cooking and fermentation processes, running the distillation, using a computer for equipment control, completing lab tests, measuring additives, cleaning, physical labor, forklift driving, and completing mathematical calculations. This individual is also called upon to provide feedback on necessary equipment modifications and repairs.

Responsibilities:

• Ensure exceptional customer services is provided to all Sazerac House visitors. Create a welcoming atmosphere to all visitors. Be attentive and available to assist visitors. Understand and work with established standards to deliver the highest and most consistent levels of excellent customer service. Provide world class customer service by ensuring operations meet daily production with safety, quality, cleanliness of area, and resolving customer complaints in an effective and timely manner.
• Understand and comply with safety requirements of position; keep safety top of mind at all times and prevent co-workers from working unsafely. Report all safety concerns and all accidents and near misses immediately. Participate in safety inspections and accident investigations. Keep workplace clean and free of debris at all times. Attend and participate in safety meetings and training; keep relevant certifications up to date.
• Improve at least one skill each year as agreed with supervisor. Deliver on performance against outcomes.
• Develop the skills needed to attain the desired career path within the organization. Individuals are responsible for identifying their own career goals and communicating same to their supervisor.
• Ensure that defect free products are scheduled, produced and shipped, in full and on time to meet customer demand. Recommend ideas to reduce cost.
• Actively engage in keeping work area and facility grounds up to the established Sazerac House standards. Own the standard operating procedures for the specific job. Continuously improve quality driven actions that lead to award winning results. Performance will be measured by KPIs.
• Continually seek ways to improve performance as measured by departmental Key Performance Indicators.
• Perform job in a responsible manner and in compliance with Company procedures and applicable rules and regulations.
• Behave as described by our core values of Integrity and Trust, Ethics and Values, Building Team Spirit, Fairness, Caring, Results, Managing and Measuring, Action Oriented, Priority Setting and Total Quality Management. Treat all employees with respect and dignity.

REQUIREMENTS:

• A valid driver's license
• Ability and willingness to work non-traditional hours (nights/weekends)
• Ability to handle multiple tasks at one time
• Ability to operate Industrial equipment as required.
• Ability to pick up and/or move objects up to 50 pounds without assistance.
• Capable of working on your feet, sitting, climbing stairs and ladders, bending, kneeling, and squatting.
• Good vision and manual dexterity to handle ingredients, measure product, and seal, label and box bottles.
• High School diploma or GED equivalent
• Must be at least 18 years old
• Ability to project a professional and approachable image
• Excellent oral & written communication skills
• Previous experience in manufacturing, landscaping, warehouse environment, home improvement stores, or trades
• Minimum 1 year relevant experience in Customer Service

PREFERRED:

• Ability to communicate with all levels of an organization
• Ability to quickly learn new systems/processes
• Demonstrates the ability to work as a team as well as self-directed
• Detail oriented and demonstrated ability to perform work with high degree of accuracy
• Forklift Certification
• Solid computer skills
• Strong mathematical skills
• Strong interpersonal skills
• Wine & Spirits Industry manufacturing experience

Job Type: Full-time

Pay: $19.20 - $28.81 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Hourly pay
• Overtime pay

Schedule:

• 8 hour shift
• Day shift

Work Location: In person