The role of Eligibility Specialist works in one of our Savista service centers, client sites or outreach locations to help identify financial assistance programs for the uninsured or underinsured customers. Provides assistance with the application process and referrals to all State and Federally-funded assistance programs, including but not limited to Medicare, Medicaid, Disability, and Charity programs.

This is onsite with 8 am to 4:30 pm hours

Travel to Montclair and San Dimas sites for patient enrollments, as needed.

Essential Duties & Responsibilities:

• Perform face-to-face interviews with patients at a client site to determine eligibility for financial assistance. This will require bedside, in-patient rooms
• Handles high volume of caseloads of patients that need to be screened financially and medically for assistance
• Facilitates the application process or directs the patient to the next appropriate step.
• Submit applications and supporting documentation to the appropriate institution in accordance with company protocol
• Act as an advocate for the patient, but also serves as a liaison to other colleagues, client hospital personnel, and government agency staff in a collaborative effort to establish eligibility coverage for future or incurred medical expenses
• Provide superior customer service and maintains a professional image
• Meet or exceed established productivity, quality, and revenue metrics

Minimum Qualifications & Competencies:

• High school diploma or GED
• At least six months of experience in a customer service role, interacting directly with customers either in-person or over the phone
• Experience working in a role that requires prioritization while ensuring quality and achievements of performance metrics
• Ability to handle sensitive information and maintain HIPAA compliance.
• Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer
• Proven time management skills
• Typing skills of 40 wpm
• Proficient with Internet Explorer and Microsoft Office.
• Maintain acceptable attendance and schedule requirements.
• Flexible work schedule-
• Must be Bilingual in English and Spanish (or any other languages)

Preferred Requirements & Competencies:

• Six months of experience working within financial counseling in a Hospital, Physician office or home environment, including demonstrated success obtaining patient demographic and financial information, handling insurance verification and obtaining authorizations
• Understand federal or state government agencies including Social Security, Medicaid or charity care, healthcare accounts receivable within the healthcare revenue cycle touching patient accounts

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Inglewood, CA 90301 (Preferred)

Work Location: Hybrid remote in Inglewood, CA 90301