Save the Moment, a local leader in the Awards and Sign industry, located in Plant City, Florida, is seeking a results-driven individual to join our team as a Customer Service Representative. The individual in this role will have a friendly personality and provide outstanding customer service to each customer. Our employees perform at a high level as they work as a team to build and establish customer relationships and service the customer’s exact needs.

A successful Customer Service Representative should be highly motivated, energetic, detail orientated, hardworking, maintain a positive attitude, exude confidence, and continuously improve through feedback from the management team.

Responsibilities:
The Customer Service Representative is responsible for:

· Greet customers promptly and professionally upon entering our showroom

· Update and maintain accurate records, information, and files in company database

· Answer phones and provide exceptional customer service

· Dictate and present information and ideas in written and verbal format to customers in person or via telephone, email, social media, etc.

· Process customer payments

· Demonstrate proper interaction with customers, coworkers, and vendors

· Dust the showroom shelves and replace any moved items

· Maintain the showroom and customer lounge clean and inviting

· Assist with other tasks as needed

· Adhere to all company policies, procedures, and safety standards

Qualifications:

· Bilingual – English and Spanish

· Exceptional customer service

· Superior communication skills, both verbal and written

· Demonstrate computer literacy (Microsoft Word, Excel, & Outlook)

· Must have valid driver’s license and reliable means of transportation

· QuickBooks experience preferred but not required

· Background and/or experience in Inside/Outside sales in promotional products, advertising, & apparel industries is very helpful but not required
The Customer Service Representative will work Monday to Friday, from 8:30 am to 5 pm. Compensation will be hourly wage based on experience. We are a drug free/non-smoking workplace.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person