POSITION SUMMARY:

The Beverage Supervisor, under the direction of the Beverage Manager, is responsible for supervising day to day activities in the Bar and Beverage Department. The position is responsible for guest relations, inventory maintenance and records, supervision of team members and monitoring of department costs. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving always to exceed their expectations.

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

• Works directly with staff to maintain a high level of customer service.
• Schedules staff, assigns duties and assigns rotations.
• Stocks, rotates, and orders inventory.
• Supervises staff and assists with administering disciplinary action under the direction of the Beverage Manager and resolves team member issues.
• Investigates and resolves customer complaints.
• Assists in evaluating operational procedures and recommends changes and implements approved changes when necessary.

ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)

• Complies with Company and departmental policies and procedures.
• Attends meetings as required.
• All other job-related duties as assigned.

CONTACTS:

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, customers and outside vendors/service providers.

PHYSICAL REQUIREMENTS:

Position medium with lifting of 50 pounds maximum and frequent lifting/carrying up to 25 pounds. Physical factors include constant standing, walking, manual handling, use of hearing, smell, near/midrange/far vision, depth perception, color/field of vision; frequent carrying, stooping, reaching, typing, bending; occasional sitting, lifting/pushing/pulling, climbing, kneeling and crawling. Working conditions include constant exposure to noise, vibration, air quality and occasional exposure to weather, extreme heat/cold and wet/humidity. Potential hazards include constant client contact, frequent computer and equipment use, and occasional exposure to moving mechanical parts, electric shock, high exposed places, chemicals, insecticides and infectious exposure.

REQUIREMENTS:

Education: High School diploma or equivalent required. Associate Degree in Food Services or Hospitality related field preferred.

Experience: Three years supervisory experience in retail or service industry preferred.

Certification/License: Must undergo a Criminal investigation done under the rules of the National Indian Gaming Commission. Will be required to complete and pass pre-employment drug testing.

Knowledge, Skills and Abilities: Must have knowledge of and be able to operate or learn to operate a point-of-sale (POS) system. Knowledge and ability to use word processing, spreadsheet or data base software preferred. Basic math skills required. Must be able to establish and maintain an effective working relationship with supervisory personnel, subordinates, coworkers and the general public. Must have excellent communication skills and be able to communicate clearly in person and in writing. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must be able to work under pressure and handle difficult situations. Must be able to work with minimal to no supervision. Must maintain confidentiality. Native American preferred.