Position: Leasing Administrator

Department: Operations

Reports to (Position): Community Manager

Employment Classification: Non-Exempt

Pay Scale: $21.00 - $23.00

General Summary: The Leasing Administrator will play a crucial role in ensuring smooth leasing operations, providing exceptional customer service to residents and prospective residents, and assisting with administrative tasks related to leasing and resident relations.

Job Description

Primary Duties and Responsibilities

• Conduct property tours for prospective residents, showcasing available units and amenities.
• Respond promptly to inquiries from prospective residents regarding leasing availability, rental rates, lease terms, and community policies.
• Process rental applications, conduct credit and background checks, and verify employment and rental history.
• Prepare lease agreements and ensure all required documents are accurately completed and signed by residents.
• Coordinate move-in and move-out procedures, including conducting unit inspections at move-in.
• Prepare Renewal letters, leases, and execution of all renewals, ensuring accuracy and compliance with lease agreements.
• Maintain organized leasing records and tenant files, ensuring all documentation is up-to-date and easily accessible.
• Assist with scheduling maintenance requests and following up with residents to ensure satisfactory resolution of issues.
• Manage resident inquiries and concerns in a professional and timely manner, striving to exceed expectations for customer service.
• Assist with marketing materials and attract new residents, including updating online listings, creating marketing materials, and participating in community events.
• Collaborate with the Community Manager to implement leasing strategies and achieve occupancy goals.
• Stay informed about market trends and competitor offerings to effectively position the property within the local rental market.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Previous experience in leasing, property management, or customer service is highly desirable.
• Persuasive communication and interpersonal skills, with the ability to build rapport with residents and prospects.
• Excellent organizational and time management abilities, with a keen attention to detail.
• Proficiency in Microsoft Office Suite and property management software (e.g., Yardi, CRM, Rent Café).
• Ability to work independently and as part of a team in a demanding environment.
• Willingness to work flexible hours, including weekends and evenings, as needed.
• Knowledge of Fair Housing regulations and leasing laws preferred, additional training will also be provided.
• Reliable transportation for off-site meetings may be required.

Skills:

• Strong written/ verbal communication skills; strong interpersonal skills and presentation abilities with the ability to effectively communicate with individuals across the organization

• Outstanding orientation for customer-service with the ability to manage and solve confrontations

• Solid organization and time management skills, ability to and prioritize workloads

• Ability to influence others

• Good negotiation skills with an aptitude for closing on leasing/rental opportunities

• Punctuality and regular attendance as scheduled

Benefits:

Wellness

• Medical – Blue Cross and Kaiser Permanente Offered, Dental, Vision, including Telehealth support
• Company paid Life, AD&D, Short-Term Disability and Long-Term Disability Insurance
• Option of Health Savings Account (HSA), and Flexible Spending Accounts (FSA)
• PTO Program (10 days, annual accrual)
• 7 Company Paid Holidays
• Employee Assistance Program (EAP)

Financial

• 401(k) match program 4%
• 401(k) Immediate vesting
• Referral Bonuses
• Annual compensation review

Development

• Professional development and training opportunities
• Cross training opportunities
• Tuition reimbursement for courses related to real estate licensing for selected positions
• Annual performance reviews

Abilities

• Repetitive use of telephone, computer, keyboard, and mouse

• Frequent sitting, walking, and standing, as well as, bending and lifting

• Constant reading, comprehending, writing, communicating orally, reasoning and analyzing

• Occasional climbing stairs, squatting, bending at neck/waist and twisting at neck/waist

• Lift approximately 10 pounds

Job description acknowledgment

I have read and understand the policies and procedures of Satellite Management Company. I have also reviewed the job description as it relates to the duties of my position as a Leasing Administrator . I understand and have accepted the requirements of the position. I further certify that I am qualified and capable of performing these duties. I understand that any violation of the policies contained herein may result in disciplinary action, up to and including dismissal of employment.

I understand the company policies and procedures including the job description are not and do not constitute a contract of employment but is rather a unilateral expression of the company’s personnel policies and may be amended by the company, as, in its judgment, it deems appropriate or necessary.

I also understand and acknowledge the following:

• I must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Company’s Policies & Procedures Manual, or otherwise communicated (verbally or in writing) to employees.

• This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers, or other company officials.

• The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work area.

I further acknowledge that no personal guarantee of promotion transfers, duration of job accepted, pay raises, or any other exception to these policies has been expressed or implied.