Surgery Scheduler - Non ExemptReports Directly to: Administrative Manager

Job Overview:A Scheduler will serve as the coordinator for schedules and appointments, often between doctors and patients. Schedulers must listen to the needs of the person requesting the appointment in order to determine the amount of time the appointment will require and then find the time that works best for both the patient and the medical professional. They should be professional and have the ability to manage multiple calls. A good Scheduler can determine the priority of patients’ needs to determine when an immediate slot should be found or if a patient can come in based on the current schedule. Schedulers also manage cancelations, including a doctor who may need to reschedule a full day, finding the best alternatives for all involved.

Examples of tasks a Scheduler may need to perform include: 

• Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
• Scheduling appointments for patient consultations, procedures and visits with medical personnel
• Liaise and coordinate with health care professionals about schedules, patients and any changes
• Resolve scheduling conflicts as they occur

Qualifications:

• Bilingual (English-Spanish) required.
• Must have computer skills - Mac OS.
• 2 years previous surgery scheduler preferred.
• Insurance and Eligibility Qualifications
• Familiar with insurance plans: Medicare, Medi-Cal, PPO’s, etc.
• Excellent communication/patient service skills.
• Courteous telephone manners required.

Essential Functions:

• Surgery Schedulers are the ultimate multitaskers. Able to perform clerical and administrative tasks, often talking on the phone while entering client data into a computer. Organization and prioritization skills are necessary to do this effectively.
• Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
• Ability to diffuse difficult patients.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.Sasha Salloum, M.D., Inc., AMPC, recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, Sasha Salloum, M.D., Inc., AMPC, is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individuals race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. Sasha Salloum, M.D., Inc., AMPC, does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.To apply for this position, please copy the link below and paste into your web browser or visit our Careers page at ssvascular.comhttps://ssvascular.bamboohr.com/jobs/view.php?id=23*******************************************************************************************************Job Type: Full-time