ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Work cross-functionally to support the growth of key strategic channels by internally managing all customer needs and expectations.
• Adhere to systems and processes that ensure customer quotations, sales orders, order acknowledgements and invoices are processed accurately and on-time.
• Aid in helping define and implement processes to increase revenue through proactively enforcing contractual order commitments and minimums, filling distribution gaps and making sure we are receiving orders on-time.
• Collaborate with Sartori team members to introduce process efficiencies that have a positive impact on revenue, cost savings and customer and patron experiences.
• Understand all data element of the JD Edwards system to effectively and efficiently support customers as well as understanding the impact to cross-functional team members.
• Collaborate with customers to streamline processes through EDI.
• Understand and provide guidance on SalesForce processes, capabilities and how best to align SalesForce functionality with Sartori business requirements.
• Monitor and support the on-time completion of Internal Service Requests.
• Initiate collaboration with internal team members to investigate and resolve customer complaints.
• Represent Customer Service as a subject matter expert on cross-functional projects, process improvement discussions and adhoc inquiries about Customer Service processes.
• Works directly with prospective customers to answer questions and provide product and company information.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent, required.
• Associates degree in Business or other related field, preferred.
• 1-3 years of related experience, required.
• Knowledge of JD Edwards or ERP systems required

OTHER KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent interpersonal and communication skills, both verbal and written.
• Strong computer skills to include proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to collaborate with cross-functional internal team members.
• Ability to maintain composure, keep emotions in check, listen and accept feedback from others, and be open to change.
• Knowledge of JD Edwards, preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.