• Greets customers at the cashier window in a pleasant and professional manner while maintaining a professional appearance.
• Prioritizing tasks to make sure the most important tasks are done first.
• Receives cash, checks and credit card payments from customers; records amount received. Reconciles cash drawer daily.
• Organizing daily appointment schedules.
• Performing research while on the phone gathering information from new customers, entering customer data and updating the information of existing customers.
• Refers customers who have questions about the work performed, additional maintenance, or repairs etc. to the service advisor or other appropriate individual.
• Using conflict resolution skills to diffuse unhappy customers in a timely manner.
• Responsible for ensuring proper documentation requirements are met for all loaner contracts.
• Ensure loaner vehicles are checked in and out properly for damage and fuel usage.
• Coordinate with valet to have loaner vehicles cleaned inside and out prior to loaning to customers.
• Follow behind Special Order Parts and WEOs to ensure customer satisfaction.
• Keeps work area neat and clean.
• Performs other duties as assigned.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Dealership Service Department: 2 years (Required)

Work Location: In person