Sales Associate & Design

Job Purpose Summary: On our team, everyone plays a critical role. As a Fine Jewelry Sales & Design Associate you will be assisting our amazing customers to find or create a beautiful jewelry item(s) whether it takes place in our beautiful showroom or during a one-on-one custom design experience. Furthermore, this position is responsible for assisting the leads and store manager in execution of daily activities to ensure a great customer experience and sales performance of the store.

Reports to: Store Manager

Location: Denver

Type: Full Time position, Flexible Schedule (Weekend & Holiday Coverage Required)

Pay Range: $21.50-$25/hour (Depending on experience) plus benefits

Schedule: Thursday-Monday (off Tuesdays, Wednesdays) with flexibility if schedules require.

Benefits: Medical, dental, vision, 401k, paid time off, possible monthly bonuses based on sales goals.

Key Responsibilities:

● Aids in styling customers with specific needs by listening to their preferences and applying knowledge about trends and situational appropriateness to drive sales and build relationships

● Manages a custom design workload in which consistent communication takes place with all customers throughout the process.

● Conducts design appointments with customers

● Understands a customer’s vision and helps to convert it into an appealing custom jewelry piece

● Develops designs from sketched schematics

● Upkeeps sales floor and displays per company standards and contributes to strategically changing them to accommodate marketing campaigns and inventory levels

● Provides exemplary customer service to patrons by offering product knowledge and building relationships and rapport with regular shoppers

● Intakes repairs and notes appropriate due dates, contact information, and communication required about timelines and cost

● Assists in packaging orders in an orderly fashion

● Assists with a variety of daily tasks and team projects

● Communicates inventory levels with sales leads and management

● Works a regular schedule with requests off conducive with traffic levels, season, and fair to hourly expectations

● Contributes to the function of the business by seeking out knowledge about policy and product

● Ensures accuracy and consistency on all orders

● Takes a self motivated approach to job expansion and knowledge

● Creates a world-class customer experience by providing passionate customer service and selling through customer engagement

● Upholds company standards for merchandise presentation

● Proactively seeks out projects

● Demonstrates ability to genuinely interact with customers and maintain relationships through passion and jewelry knowledge

● Has an outgoing, fun personality

● Excellent written and verbal communication

● Detail oriented

● This list is not exhaustive, nor all inclusive. Duties may be added, changed, or delegated to others over time. Many of these duties are shared amongst other team members.

Job Requirements:

● 1 years of retail and design experience is required

● Strong organizational, interpersonal, and communication skills (written and verbal)

● Demonstrated ability to build and maintain positive relationships with customers

● Flexible, ability to quickly adapt in a fast-paced environment

● Detail oriented with ability to handle multiple tasks simultaneously

● Self-starter, Proactively seeks out projects

● Ability to create a positive work environment through teamwork and collaboration

● Works a regular schedule with requests off conducive with traffic levels, season, and fair to hourly expectations (Weekend and holiday availability is required)

Job Type: Full-time

Pay: $22.50 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Monthly bonus

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person